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Merci Hotel

3.0 star property
Hotel with restaurant, near Hoan Kiem Lake

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Merci Hotel

Reception
Terrace/patio
Terrace/patio
Superior Room | Living area | 32-inch flat-screen TV with satellite channels, TV
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Bar
  • Parking available
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour room service
  • Airport shuttle
  • Train station pick-up service
  • Train station drop-off service
  • Limo/town car service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Computer station
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Room

Free toiletries, hair dryer, slippers, towels

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for City View Room

Minibar, in-room safe, blackout drapes, soundproofing

City View Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, blackout drapes, soundproofing

Superior Room

Highlights

Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Mercy Hotel

Spa
Airport transfer
Free parking
Free WiFi
Mercy Hotel
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About the neighborhood

Map
32 Ly Thai To Street, Hoan Kiem District, Hanoi, 10000

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • Hanoi Opera House - 8 min walk
  • Dong Xuan Market - 17 min walk
  • Ho Chi Minh Mausoleum - 3 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Gia Lam Station - 5 min drive
  • Hanoi Long Bien Station - 19 min walk
  • Hanoi Railway Station - 26 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪Hoa 10 Giờ - Floral & Book Cafe - Hàng Vôi - ‬4 min walk
  • ‪Café Yến - ‬2 min walk
  • ‪Phố Biển - Sea food - ‬1 min walk
  • ‪Cung Thiếu Nhi Hà Nội - ‬3 min walk
  • ‪Cafe Nghé - ‬2 min walk

About this property

Merci Hotel

Merci Hotel offers a great location, putting you within just a 10-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Other highlights include a snack bar/deli and a terrace.

Languages

English, Vietnamese

At a glance

DONE

Hotel size

    • 18 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: noon
    • Express check-in/out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 12:30 PM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (4 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • Free offsite parking nearby
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per vehicle (one-way)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 40 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 40 (subject to availability)

Children & extra beds

  • Airport shuttle service for children costs USD 35 (roundtrip)

Policies

Only registered guests are allowed in the guestrooms.
This property accepts credit cards.

Also known as

Hanoi Ideal
Hanoi Ideal Hotel
Hanoi Merci Hotel
Merci Hotel
Hanoi Merci
Merci Hotel Hotel
Merci Hotel Hanoi
7S Hotel Merci Hanoi
Merci Hotel Hotel Hanoi

Frequently asked questions

Are pets allowed at Merci Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Merci Hotel?

No, unfortunately, but there's free parking nearby.

Is airport shuttle service offered by Merci Hotel?

Yes, an airport shuttle is available. The charge is USD 20 per vehicle one-way.

What are the check-in and check-out times at Merci Hotel?

Check-in start time: 2 PM; Check-in end time: noon. There's a charge of USD 40 for early check-in (subject to availability). Check-out time is 12:30 PM. Late check-out is available for a charge of USD 40 (subject to availability). Express check-in and check-out are available.

What is there to do at Merci Hotel and nearby?

Recommended spots to visit include Hoan Kiem Lake (3-min walk) and Thang Long Water Puppet Theatre (5-min walk), along with Lý Thái Tổ Monument (5-min walk) and Hanoi Opera House (8-min walk).

Are there restaurants at or near Merci Hotel?

Yes, there's an onsite restaurant.

What's the area around Merci Hotel like?

Merci Hotel is in Old Quarter, a short 3-minute walk from Hoan Kiem Lake and 5 minutes' walk from Thang Long Water Puppet Theatre.

Merci Hotel Reviews

Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Very Good

Good location
Trung, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The staff were very lovely and welcoming and the hotel is in a very good location, near to Hoan Kiem Lake. However, the room was advertised as soundproof, yet we could hear everything from the room next door and the corridor. There is an elevator but you have to climb a flight on stairs to get to it (so not really step free access). The AC didn’t work, which wasn’t a huge issue as it wasn’t too hot but was annoying. You’re not allowed to put any toilet roll down the toilet and they provide a little bin next to it to put any tissue in, however even though the room got cleaned every day this bin wasn’t emptied in our 4 night stay. The bathroom was also very mouldy and we were sure we heard rats crawling around in the vents.
4-night romance trip
Verified Expedia guest review

2/10 Poor

Mouldy, damp and horrible.
These rooms were not up to standard at all, the room smelt like wet mould, everything felt damp. There was mould behind the bed and absolutely no windows or fresh air. The door hardly locked either. We ended up booking a hotel down the road it was that bad and unhygienic.
2-night romance trip
Verified Hotels.com guest review

8/10 Very Good

I liked the location as it is near old quarter yet not in the middle of it. Room was comfortable, except that I dislike having to take a shower at the tub. Good price to quality ratio.
3-night family trip
Verified Hotels.com guest review

4/10 Fair

Great staff, old property, tiny bathroom
Strong smell of ant killing powder as soon as we entered the room and every time we entered the room thereafter. Noticed a cockroach on the floor next day when we entered the room. Really small, tiny bathroom with foul smell of plumbing. The hotel staff is great, friendly and helpful. Everyone greets you with a smile. Cleaning staff is very nice and do a thorough job, but it’s just really old property that can’t get makeover with a decent looking bed and wallpaper. Would NOT stay here again
1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Clean but thin walls
Air con was not working during check in. Had to wait an hour or so for them to get a technician over. Walls were thin so could hear chatter and footsteps whilst in the room Room was clean and comfy
Chean Khai, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Good hotel near to Hoan Kiem Lake
Recently refurbished hotel manned by friendly, English-speaking staff who are knowledgeable of the attractions in Hanoi. Included breakfast was also excellent ... certainly good value for money.
Tye, 2-night trip
Verified Wotif guest review

10/10 Exceptional

John, 6-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Great value for money in good location
We were staying there for few days during your vacation in Vietnam. Family with 2 young kids. The place provides an excellent return on the price. Location was 5~10 minutes from the old quarter but with much better accessibility. It is only 3 minutes walk from sapa express bus station. Many eateries and small shops around it. The breakfast was good and clean. Highly reccomanded.
1-night trip
Verified Expedia guest review

8/10 Very Good

מלון נחמד במקום מעולה קרוב לאוטובוס היוצא לספא.בע.
מלון נחמד בעיר בעתיקה קרוב לאוטובוס היוצא לספא.לא מהודר אבל נוח נקי. צוות מוכן לעזור.ארוחת בוקר טובה
becky, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

The Merci Hotel transferred me to their sister hotel upon arrival, but then did not tell their sister hotel that I had already paid online, making check-out take about 20 minutes and making me very close to late for a meeting. The hotel they transferred me to was nice enough, but I wish they wouldn't overbook online.
Zachary, 1-night trip
Verified Hotels.com guest review

6/10 Good

Hotel in good location.
Merci Hotel has a wonderful staff who go out of their way to make your stay as pleasant as possible. We recommend booking a room with a window it's worth paying a little extra. Double glazing reduces significantly the noise from a busy street.Only downside was lift which finishes at 1st Floor and you have to walk down to ground level.Overall a good experience.
Dr Ho, 3-night trip
Verified Wotif guest review

8/10 Very Good

Super helpful front desk
The front desk was very helpful and pleasant to work with.
Verified Hotels.com guest review

8/10 Very Good

Pleasant surprise
Booked here for it's proximity to the Sapa Express bus(100 metres) It was a great location for the lake and old quarter. Staff were lovely. Breakfast was better than expected, in fact they prepared a pack up for our early journey to Sapa. Still struggle with the shower, toilet and sink in one room, I suppose I must try harder.
Verified Hotels.com guest review

10/10 Exceptional

Great hotel with friendly staff
Good location in close walking distance to the Old Quarter. The rooms and bathrooms were clean and spacious, however, the showers didn't have screens so the entire bathroom would get wet when we had showers. Staff were very helpful. Would recommend this hotel to anyone looking for an affordable hotel room.
Verified Expedia guest review

10/10 Exceptional

Perfect
Perfect - would recommend to everyone. Great service! Great location!
Verified Hotels.com guest review

8/10 Very Good

Mr. David really rocks
David was the most helpful young man we've ever had the pleasure of dealing with. Have traveled all over Asia for the last six March's and it makes all the difference if you have someone like this guy helping you out. Can't say thanks enough.
Verified Expedia guest review

4/10 Fair

Verified Hotels.com guest review

8/10 Very Good

nice location and welcome
enjoyed, had a good time in Hanoi. A great base for exploring Hanoi
Verified Expedia guest review

8/10 Very Good

Lovely place
Hotel staff were extremely accommodating and friendly. The room itself was lovely, the bathroom was a little outdated. Our room was on quite a noisy street but I think that's Hanoi in general!
Verified Hotels.com guest review

10/10 Exceptional

It's close to the Old Quarter area, Hoan Kiem lake
It was a very nice and comfortable experience staying at Merci Hotel. The rooms were clean and spacious. The hotel is near the old quarter area . It's close to local market from where you can do shopping .The hotel staff is polite and very good and they understand English pretty well. The hotel staff Ms Lily ,she helped us a lot during our stay there. I would definitely recommend this hotel to everyone.
Verified Expedia guest review

8/10 Very Good

Good location and friendly staff
This hotel was in the old quarter and within walking distance of a few local sights and the lake. The staff were very welcoming and friendly. The hotel was comfortable and our room spacious, however being on the Main Street there was a bit of noise from the traffic. Other than that a comfortable hotel to stay at for a few nights in Hanoi.
Verified Expedia guest review

8/10 Very Good

A Hanoi Joy
Having been on the move for 9 days the Hanoi Merci Hotel was a breath of fresh air. They welcomed me with a drink while the manager sat down with me and gave me gave me a map of the city with a contact number in case I ever got lost. As a solo traveller I felt very looked after by her. The bed was lovely. The hotel is on a main road so easy find.
Verified Hotels.com guest review

6/10 Good

Great staff, room uncared for
Staff we're lovely and helpful, breakfast was great. Bathroom in room had heavy smell of mould , minibar was stale
Verified Expedia guest review

8/10 Very Good

The Merci gets two thumbs up
Lai and Lilly and Peter and the rest of the staff were very helpful and a pleasure to deal with. They speak excellent English and will help with any questions you may have if they can. A great place for the location and price especially
Verified Hotels.com guest review