Houston Methodist Willowbrook Hospital - 3 min drive - 1.9 km
Champions Golf Club - 3 min drive - 2.8 km
Vintage Park - 6 min drive - 7.1 km
Sam Houston Race Park - 7 min drive - 6.9 km
Getting around
George Bush Intercontinental Airport (IAH) - 21 min drive
Houston William Hobby Airport (HOU) - 38 min drive
Houston Station - 28 min drive
Restaurants
In-N-Out Burger - 14 min walk
Raising Cane's Chicken Fingers - 12 min walk
Starbucks - 15 min walk
Pappadeaux Seafood Kitchen - 4 min walk
BJ's Restaurant & Brewhouse - 17 min walk
About this property
Palace Inn and Suites - Willowbrook Mall
Enjoy your visit to Houston with a stay at Palace Inn and Suites - Willowbrook Mall. Free perks include continental breakfast, WiFi, and self parking.
Languages
English, Hindi, Spanish
At a glance
Hotel size
50 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 5:30 AM
Check-out time is 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Property amenities
Food and drink
Free continental breakfast
Traveling with children
Children stay free (see details)
Services
24-hour front desk
Luggage storage
Accessibility
Braille/raised signage
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Room amenities
Be entertained
Television
Premium digital channels
Pay movies
Home comfort
Air conditioning
Iron/ironing board
Sleep well
Crib/infant bed (surcharge)
What to enjoy
Separate dining area
Freshen up
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Food and drink
Refrigerator
Microwave
More
Daily housekeeping
Fees & policies
Children & extra beds
Cribs/infant beds are available for USD 10 per stay
Policies
This property accepts credit cards.
Also known as
Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston
Frequently asked questions
Does Palace Inn and Suites - Willowbrook Mall offer free cancellation for a full refund?
Yes, Palace Inn and Suites - Willowbrook Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Palace Inn and Suites - Willowbrook Mall?
Sorry, pets aren't allowed.
Is parking offered on site at Palace Inn and Suites - Willowbrook Mall?
Yes, there's free self parking.
What are the check-in and check-out times at Palace Inn and Suites - Willowbrook Mall?
Check-in start time: 3 PM; Check-in end time: 5:30 AM. Check-out time is 11 AM.
What's the area around Palace Inn and Suites - Willowbrook Mall like?
Palace Inn and Suites - Willowbrook Mall is a short 9-minute walk from Willowbrook Mall and 3 minutes' walk from Stone Moves Indoor Rock Climbing.
Palace Inn and Suites - Willowbrook Mall Reviews
Reviews
6.0
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6/10
Cleanliness
7.2/10
Staff & service
6.0/10
Amenities
7.6/10
Property conditions & facilities
Reviews
2/10 Poor
Mar 21, 2021
Verified traveler
1-night trip
Verified Travelocity guest review
8/10 Very Good
Feb 25, 2021
Staff was excellent, very kind and attended to everything I needed.
Verified traveler
2-night trip
Verified Expedia guest review
2/10 Poor
Feb 21, 2021
Extremely in satisfied
I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Verified traveler
1-night family trip
Verified Hotels.com guest review
2/10 Poor
Jan 13, 2020
Verified traveler
1-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 9, 2019
Everything was great, they just need a swimming pool
Verified traveler
1-night family trip
Verified Expedia guest review
8/10 Very Good
Jun 1, 2019
Verified traveler
1-night trip
Verified Expedia guest review
4/10 Fair
May 13, 2019
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Verified traveler
2-night family trip
Verified Expedia guest review
6/10 Good
Nov 19, 2018
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Verified traveler
1-night family trip
Verified Expedia guest review
4/10 Fair
Nov 13, 2018
Verified traveler
1-night trip
Verified Expedia guest review
6/10 Good
Oct 24, 2018
Stayed for work
New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Matthew
Matthew, 2-night business trip
Verified Hotels.com guest review
4/10 Fair
Sep 7, 2018
Jared
Jared, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Jun 18, 2018
Romantic night out, wow.
The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Sam
Sam, 1-night romance trip
Verified Hotels.com guest review
8/10 Very Good
Jun 14, 2018
Verified traveler
1-night trip
Verified Expedia guest review
6/10 Good
Apr 14, 2018
Weekend in houston
There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful
Ronald
Verified Hotels.com guest review
4/10 Fair
Mar 29, 2018
Nice location close to the mall
The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Vick
Vick, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jan 11, 2018
Great experience.
Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Stanley
Stanley, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 31, 2017
Wonderful!
Nice place, nice people. Would definitely stay again.
Jacqueline
Jacqueline, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 25, 2017
Nice,perfect location and the staffs are nice
Was wonderful. My wife and I enjoyed it
The price was great. The atmosphere was great