Located near a train station, The Charles Hotel is a great choice for a stay in Chatham. You can relax with a drink at the bar/lounge, and the restaurant is the perfect spot to grab a bite to eat.
Languages
Arabic, English, Hindi, Urdu
At a glance
Hotel size
20 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The front desk is open daily from 3:00 PM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Designated smoking areas
Property amenities
Food and drink
Restaurant
Bar/lounge
Working away
Meeting rooms
Services
Front desk (limited hours)
Concierge services
Free newspapers in lobby
Luggage storage
Facilities
Safe-deposit box at front desk
Terrace
Banquet hall
Room amenities
Be entertained
28-inch flat-screen TV
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Policies
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Also known as
Charles Hotel Chatham
The Charles Hotel Hotel
The Charles Hotel Chatham
The Charles Hotel Hotel Chatham
Frequently asked questions
Does The Charles Hotel offer free cancellation for a full refund?
Yes, The Charles Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Charles Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Charles Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at The Charles Hotel?
Check-in start time: 3 PM; Check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Are there restaurants at or near The Charles Hotel?
Yes, there's an onsite restaurant.
What's the area around The Charles Hotel like?
The Charles Hotel is a short 3-minute walk from Chatham Station and 5 minutes' walk from Central Theatre.
The Charles Hotel Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.0/10
Staff & service
6.6/10
Amenities
7.6/10
Property conditions & facilities
6.2/10
Eco-friendliness
Reviews
6/10 Good
Nov 4, 2024
Darran
Darran, 3-night business trip
Verified Hotels.com guest review
2/10 Poor
Oct 2, 2024
Shanu
Shanu, 5-night trip
Verified Hotels.com guest review
2/10 Poor
Sep 6, 2024
The room was a decent size but there was a strange smell in the room, the bathroom was very small and hard to manoeuvre around.
There was a lot of mould around the seals in the shower.
The bed had a large dent in the mattress and clearly needs replaced.
The walls of the room need cleaned, tv remote was filthy.
I only stayed because it was a single over night stay otherwise I would have found alternative accommodation.
Verified traveler
1-night business trip
Verified Hotels.com guest review
2/10 Poor
Sep 6, 2024
Poor check in service, rooms had a bad smell and the bathroom was so small it was difficult to move around and get into the shower.
Verified traveler
1-night business trip
Verified Hotels.com guest review
4/10 Fair
Sep 6, 2024
Not great at all.....
Got the impression that the hotel had just been renovated however there were still elements of the previous state....damp on the walls, dirty and insects crawling around in the bathroom.
Paul
Paul, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Aug 15, 2024
Servicable but not recommended.
Meh. It was ok I suppose. Was blocked in the narrow car park. The narrow metal spiral steps to get in the building were not good if you have a bag. Inside was clean but minimal. No lift. Narrow steps on the stair cse to the second floor. Bed was hard. Even after we turned on the switch for the hot water and waited, there was no hot water for the shower. No a/c just a fan.
Ian
Ian, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 26, 2024
Colin
Colin, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Jul 26, 2024
Beding and towels were clean.Bed comfortable.
Diane
Diane, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Jul 21, 2024
It's in a prime location for transport and you have easy access to local shops restaurants and a lot of history
Paul
Paul, 1-night trip
Verified Expedia guest review
6/10 Good
Jul 10, 2024
James
James, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Jul 5, 2024
Me, my partner and my 6 month old daughter stayed in the hotel, the shower was blocked and we had to ask multiple times to get it sorted so that we could shower. The shower temperature wouldn't regulate so we ended up having to keep adjusting throughout the shower, when we asked if something could be done we were ignored and they just left the room. The room was very hot and the fan was broken so we couldn't keep cool.
Liam
Liam, 2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Jun 26, 2024
Pierre
Pierre, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 22, 2024
MANZIL
MANZIL, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
Jun 16, 2024
The room was smaller than shown on the pictures when booking. There was dampness on the wall in the room. Stairs were steep further you went up, this place was not disable friendly at all.
Furthermore when we arrived at the reception booking for breakfast they asked what time we wanted between 7 and 10. We said 7am would be perfect. In the morning however it turns out they booked it on the time we said we would be event which was 10am, there no one there to serve breakfast at the time we request.
I requested for refund, since we had to go else for breakfast to be ready in time for the event. I had to argue and repeat myself until they told us we have to wait until manager comes in. They said they would call me back at 5pm yet they didn't call until 8pm even then they argue saying we must said 10am because the staff put in the system as 10am saying that he check CCTV to check and then refund if I was right.
Luke
Luke, 1-night trip
Verified Hotels.com guest review
2/10 Poor
May 30, 2024
There was no towels in the bathroom.
Staff knocked on the door before checkout time.
On leaving, I pulled back the sheets, and there was blood and urine stains on the matress.
Disgusting!!
Janet
Janet, 1-night romance trip
Verified Expedia guest review
4/10 Fair
May 29, 2024
Nothing really apart from the tv Internet
Redouan
Redouan, 1-night trip
Verified Expedia guest review
8/10 Very Good
May 12, 2024
Friendly staff ..compact but comfortable room. Apparent lots of work.been done ... some details still to go, my blind not working properly. Internet access didnt work. Breakfast like a farce..clearly not had 6 cooked breakfast orders before. Not enough cups; tea, and coffee and water not readily available. Milk for cereal seemed to be a problem. Despite this the staff were friendly they just hadnt planned how to serve.
Lesley Corke
Lesley Corke, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
May 12, 2024
Sean
Sean, 1-night trip
Verified Hotels.com guest review
6/10 Good
Feb 27, 2024
Jeffery
Jeffery, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 28, 2024
Quite a night
Very reasonably priced. Very central - near the train station. Staff couldnt do enough for us. The adjoining restaurant was lovely. Very posh and food good- especially as we were in a hurry.
Shower/ loo very clean and swish. Single room warm and you could open the windo. THANK GOD! I hate the major chains who rely on aircon only as it never works all might long and it's noisy and you feel so stuffy in the morning.
Brakfast was fine. I had no complaints and the staff did their upmost to accommodate my....awkward friends. Veil drawn on them, I'm afraid!
frances
frances, 1-night trip
Verified Hotels.com guest review
2/10 Poor
Aug 10, 2023
Rubbish
Rubbish...do not book this hotel.. there was no one on reception to let me check in... left on the end and booked another hotel.. seeking refund... Do not book!!!.
Azhar
Azhar, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
Jul 24, 2023
Jeremy
Jeremy, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
Jul 20, 2023
There was no hot water in the evening or in the morning for a shower, couldn’t find a member of staff to talk to, I was told there would be a full English breakfast available in the morning from 7am, myself and another guess was waiting around from 7.15 and again no member of staff to assist, all round very disappointing
Stephen
Stephen, 1-night business trip
Verified Expedia guest review
8/10 Very Good
Jul 7, 2023
Friendly staff.
Graham
Graham, 1-night trip
Verified Expedia guest review
4/10 Fair
Jul 3, 2023
Poor condition and cleanliness and service.
Access to the hotel in normal opening hours difficult, needed to climb back ‘fire stairs’ to enter hotel at midday. Hotel very poor cleanliness. Would not have wanted family to stay there.