2/10 Poor
Dec 29, 2021
I reserved this guest house for my little brother's first night in Lusaka. He was arriving late unexpectedly (was supposed to be 10PM, but was actually midnight). I tried calling and messaging the guest house with their contact phone, but no one picked up and there was no way to leave a message. When my brother arrived there was no one at the gate and the place was dark and he couldn't get in. So he had to go elsewhere. I know it was non-refundable, but he tried to sleep there and couldn't. And there was no way to contact anyone about the change in arrival time.
Nancy
Nancy, 1-night trip
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