8/10 Very Good
Dec 21, 2024
Average Accomodations, Great Ammenities
Lucerna is in a great location, options are abundant, property is safe and secure. It's priced higher thamost as it's supposedly a 4 star hotel. Many options onsite for food and drink. Also has a great garden area and multiple lounge options.
Lots of staff speak some English and all are extremely helpful and strive for 5 star service. Staff is great. On to the negatives...I was shown a room on Hotels.com that looked renovated, fresh and worthy of the hype that it is an upscale property. I checked into a room that is a bit shabby, showing it's wear with old fixtures, lamps, rips, dents and tired decor. Room is ok but the little details and worn decor make it more of a 3 star experience. Mattress is very comfortable but towels, sheets and washcloths need to be retired. Average accomodations with upper end amenities. They can do better at this price.
Jason
Jason, 1-night trip
Verified Hotels.com guest review