Considering the generally good review, the room and the service were very disappoiting Room: Literally everything in the room, except the bedding, which of course should be clean since it is expected to be newly made everyday, was aged and borderline dirty. The coffee table was very filthy and the fabric sofa and cushions were all smudged with something. The information booklet and remote control were very sticky. Most of all, ants were everywhere: I saw them in the bed, on the counter and in the washroom. Service: The card key I recieved when I checked in did not work and the staff promised to deliver new set of keys, but they never arrived, even after specifically requesting them twice. I had to go to the frontdesk, five minutes walk, to get it myself. I didn't think all staff understood English that well, while they seemed to be in habit of saying yes and never delivering what was requested, which was very frustrating.