I saw on my voucher from Hotel.com that a bottle of welcome wine was provided for a stay of 2 nights, so I inquired about it when I checked in at the front desk. The staff told me that the hotel did not place wine in the rooms, so I should take a bottle from the lobby bar and leave my room number. Following this advice, I obtained a bottle of wine from the lobby bar. However, upon checking out, another front desk staff insisted that I should pay for the wine I took from the lobby bar. When I mentioned about the welcome wine, I was told to still pay for the initial bottle, but was offered a new bottle of wine as the welcome gift. The problem is, if I had known that the wine from the lobby bar was not the free welcome wine, I wouldn't have taken it unnecessarily. I believe there was a lack of communication among the hotel staff.