8/10 - 매우 좋아요
2025년 1월 4일
Great Hotel overall with a great location.
Let me start off with the overall stay was Good. We did have a few major issues that seemed to get addressed mainly by Krestal at front desk towards the end of our trip. Other than Krestal, we got a lot of apologies but no action. On our last day I asked to speak to the GM to share our issues, in which more of an explanation was given along with a small credit for the inconvenience. We didn't complain to get something in return, as we spent well over $1000+ on just food and drinks during our week long stay, we just needed them to know the housekeeping is vital and we had issues all week. With small children in our party with long days out and about, the last thing you could ever want on a week away from home is no toiletries, toilet paper, tissues, coffee, made beds, towels, etc.
We will return, just wanted to share this experience as our trip would have been great if we didn't have to beg for items that should be done/given daily. Also, make sure you take towels to the hot tub. They never seemed to have towels for guests. Many customers called including us to get towels and had to wait for awhile before they were brought.
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