I spent four nights at this hotel. Milan was our first stop and we began our journey with this hotel. Service was good. A receptionist, Martina, she provided customer service that was above and beyond. Would like to give five star and A+ for her service. However, the condition of the room was not so good. Bathroom smelled bad, bed sheets were not clean, and the towels had a distinctive odor. After the first night, I got red bug bites all over my body and face (literally everywhere, on every parts of my body). Cleaning should be improved in so many different ways. Breakfast is worth 5euros with good selections of food. A+ for a customer service. Martina was amazing.