Most definitely not 4 star. Not at all. Basic and 3 star at best. Don't expect things to be actioned in a timely manner. Precedence placed on senior management not staffing to meet hotel needs perhaps? Such delays in getting things done. Room wasn't ready at checkin. Zero compensation offered. Bedding was never completed professionally. Urgh, so many things to list. Beyond me why this hotel has high rating. Limited sockets, no iron, no kettle, broken hangers, bulb not working, shower water running hot and cold etc etc etc. Staff try, and most were pleasant. I will never recommend this particular place for what the price is. Never. Again, repeat, definitely not 4 star.