I am writing this following my stay at your hotel, Richmond Pamukkale Hotel last week. This letter is in regard to the poor level of customer service with high customer dissatisfaction.
I opted for your property after checking your website which portrays a completely different picture, as compared to reality. You claim to provide a lot many facilities which is not even available on your best rooms – the super deluxe ones.
Right from the time of check-in, my experience had been the worst ever. Please do not advertise your hotel as five star as it was clearly not even close to a 3 star hotel.
I could not understand the disrespecting attitude of your reception desk service "AYKUT" who was swearing under his breath in turkish while serving. HEY AYKUT i understand Turkish too OK?
also when i went upstairs to the bar room(as advised from reception) borrowed a kettle. Even the Barman had an atttitude! What is wrong with your team?
Please treat your customer with respect!
There was nobody to welcome at the reception. It took 10 minutes for a room service boy to address us and another 15 minutes to call the receptionist. And to the height of irresponsibility, the receptionist is unaware of the booking details, and the service boy took the baggage to the room without even informing us for the same.
The room service has never attended on any of our calls either for the tea, meals or cleaning up the rooms. The bathrooms and toilets were not cleaned before the check-in