The staff that I came in contact with was was A1. Extremely friendly, helpful and accommodating for the most part. The location is great for shopping. It is also walking distance from the cruise port. The beach at the hotel wasn't the best, probably because of all the ships constantly passing through making the water slightly murky. Although Expedia lists this as a four star property, i'd say its a 2.5 star property at best as far as room quality. There were a number of issues with my room including a a major concern that i was unable to have rectified during my stay. The room itself wasn’t the cleanest and could use some renovations. I did rent a vehicle through the hotel and although it wasnt a pleasant experience, the hotel manager did negotiate a refund for me with the rebral company which was great. Overall i would not recommend this hotel, nor would i stay there again.