I reserved 3 rooms. I assigned different names for each room. One of the guests could not make it until much later. They would not release the room without him being present and showing ID. Absurd! Manager wouldn't budge. There were 2 guests in that room, so the guest present didn't have his room! I have never had such ridiculous, non-sensical experience. I couldn't get the room I reserved and I paid for!!! Also, dirty (under renovation and it shows), broken headboard, power plugs not working, and one of the worse breakfasts I have had (how much can one dilute juices and still label them juices? Really?)