I recently stayed at this hotel, and unfortunately, it was not a very pleasant experience. The hotel and rooms are quite old, though the beach is nice. The staff are okay, but not particularly friendly, especially compared to the resort I stayed at last time. The food is just okay. However, the restrooms in the lobby are very dirty and have a bad odor, which was quite off-putting.
Room service was also disappointing. They took a very long time to deliver, and I had to cancel my order twice due to the excessive wait. The front desk staff were not friendly either. Upon arrival, no one offered to assist me to my room, so I had to figure it out on my own.
Overall, it was not a pleasant stay. Additionally, the spa credit and the advertised $850 credit were disappointing. The way it works is that they distribute the $850 across multiple spa services, essentially giving you only a $10 discount per service. It felt like a bit of a joke.