The hotel shuttles are not offered every hour. 2PM, 6PM, the time interval is odd. Anyhow, I was waiting for the airport shuttle at the hotel lobby on time at 6PM. I even went out to the hotel entrance waiting for shuttle while driver went inside without leaving the door open. And as soon as he got on to the shuttle, he just left without any word. I told reception about the situation, and do you know what she said? She was TAXI IS JUST 15 LIRA. There was shuttle, why would I spend extra money? That was not the proper attitude.
And there is very few English speaking hotel employees.
From the airport to the hotel, whenever I take taxi, taxi drivers always complain for going a short distance! It is very very stressful. If there was shuttle every hour, I would not have gone thru these stressful moments!
Another incident that happened. I came back to my room and my cellphone charger was gone. I leave it at the same place every day. Just in case, I searched my room thoroughly, but it was not there. I called reception and got connected to housekeeping. Guess what. He brought my cellphone charger. My belonging was taken out of the room. This is insane!
Hotel itself is nicely facilitated, new and clean, BUT I would never stay at this hotel in the future, because of their awful service.