Our reservation was 2 rooms, 1 room for 3 persons and 1 room for 4 persons, each was with 5 beds.
But we were assigned 2 Japanese style rooms of same size, which seemed to be for 2 persons.
It was extremely small for 4 persons and still small for 3 persons. In 4-person room, when we came back from onsen, we found the hotel even took the table our of the room to make beds.
In breakfast, no coffee, fruits, bread.
It seemed no staff could speak English. They kept talking to me only in Japanese.
Bad experience.
Location and landscape was good.
Before I made the reservation, I saw a review of same problem and it happened to me also!
I don't know why hotels.com do nothing to hotel like this.