It is a charming hotel. The staff at check in is mostly young people. It could be by chance but when I had interactions with them, they were unprofessional. They were talking amongst each other, which I don’t mind… but they gave me the keys and I was not able to use it to open my room… twice when checking in. Once I understand , but twice… it is frustrating, more so when there was no apology given. I felt like I was interrupting something… I don’t know how to explain it. I have to go back to the charming town of Maastricht . I am going g to try another place.