Pros: Fantastic for kids, with plenty to keep them entertained. Great pools with enough space and loungers available (visited in late September). The staff went above and beyond to accommodate our child's food intolerances. The massage was excellent, and the staff were generally very helpful throughout the hotel.
Cons: We stayed in a family room on the 3rd floor, but the view from room 304 was disappointing. The rooms don't appear to be 5-star quality— the shower head and area need replacing, and parts of the cupboard were broken. The interior was very basic and uninteresting. Overall, the room didn’t feel clean or fresh when we first arrived, and the bathroom had a foul smell throughout our stay. The food was boring and lacked the variety we expect from a 5-star hotel. We didn’t try the two restaurants, which, to be honest, we kind of forgot about because they weren’t well advertised. They felt hidden in an inaccessible part of the hotel, even though they weren’t. It would have been nice if they had promoted them more during our stay.