The elevators weren't working - and we were on the 12th floor, so we had to use the service elevator, which was inconvienient, but not a huge deal. Our room's A/C unit was broken, and there is no way to get a window open, so we asked to move to another room, which was granted without issue, but another inconvenience. Finally, the rooms are very minimalistic - no art on walls, a simple table and two chairs. It worked for a single night's stay, but I don't know that we would choose to stay there in the future.