6/10
This is my third stay at this hotel. I used to like this property very much but this time it gave me a huge dissapointment with its staff concerning the overall payment process.
They charged me with CHF before I checked in and then another CHF when I checked in and then chared an extra in USD when I checked out applying very low CHF:USD exchange rate(0.77) and then charged me the total amount in USD, not CHF which caused me quite a loss.
Why?
They should have just charged me in CHF just as it has been notified in Hotels.com webpage.
HYEYOON
7๋ฐ ์ถ์ฅ