레오나르도 로열 사우샘프턴 그랜드 하버

Very pleasant stay. Thank you.

Great location, clean rooms (little bag of fresh towels etc delivered daily due to Covid restrictions), lovely breakfast. All COVID guidelines adhered to. Couldn’t fault it. We will definitely come back.

susan, 2박 여행, 2021년 6월 9일

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3 star hotel without charm. Needs to up its game

This was a terrible hotel. Service was poor and in the bar the lady was downright rude and unhelpful. We had no hot water during our stay and the rooms whilst lovely and big with a lovely view and comfy beds felt in dire need of a good spring clean. The breakfast was truly awful and the queue 30 minutes long.

Lena, 1박 가족 여행, 2021년 6월 1일

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Good stay but lack of staff

Good points: rooms lovely what staff there are were friendly. Bad points Jacuzzi and steam room broke Breakfast a complete disaster with nothing avaliable queues of over an hour. Not enough staff! Totally get the covid situation but the price paid is for full service not a reduced rate. Hopefully it gets sorted soon because overall hotel is nice and great location.

Ben, 3박 여행, 2021년 5월 31일

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Fantastic hotel. Staff friendly. Room clean. Lovely location. Breakfast was very good

Leanne, 1박 여행, 2021년 5월 30일

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Would stay again but it’s basic 4 star

I stayed over bank holiday weekend, this hotel is good value for money and there is a pool and gym. I was just a little disappointed with how tired the hotel looks. Our radiator was rusty in the bathroom and there is a huge crack in the ceiling where it looks like a leak has been previously. (room 147) Breakfast was really yummy like having a home cooked fry up although it did take us ages to be seated but staff are all lovely and we’re happy to help. The towels were fluffy and the pool area is nice you can do lengths in the pool although only probably about 15/20m. I would stay again but only if this was discounted as it’s not worth paying over the odds.

Lauren, 2박 여행, 2021년 5월 29일

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Not good value for money

The Price level of this hotels is too high compared to that you get. The King size room was dark with very little opportunity to open the Windows. We had to turn off the air in the room because it was so laud that it woke us up seleval times during the night.

Maja, 2박 가족 여행, 2021년 5월 29일

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Below expectation.

Hotel appears to be suffering from Covid closure. Very poor restaurant service /staff.slow and inefficient service all round. Room was not cleaned. During our 2 night stay the first evening/morning there was no hot water, the 2nd it was tepid. Pool and spa area close early, and (due to Covid restrictions) are pretty much fully pre booked, so no last.minute swim or sauna. Road side rooms are very noisy, and AC very poor. Location is good for the WestQuay centre though.

2박 여행, 2021년 5월 28일

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Nice stopover

Really nice stay . Breakfast lovely. Staff helpful. Only sad bit was no cocktails at bar. 😜

Sylvia, 1박 여행, 2021년 5월 19일

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Comfortable

Had a comfortable stay as usual. Used the pool, love it. The staff are fantastic and really really friendly and helpful. The only negative is that the Hotel could do with a bit of a refurb, lots of pealing paint, rust on the stairs to the pool etc.

Hermione Adrienne, 2박 출장, 2021년 5월 19일

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Unhelpful staff

Hotel is dated but the room was comfortable. We arrived at 7pm after a long day working on our boat in the local marina so pretty dirty and hot. We just needed a shower and dinner. There was no hot water in our room on the second floor and the receptionist offered us the key to another room on the fifth floor to use the shower. We went up to the fifth floor in our bathrobes to find the other room was freezing and still the shower was cold. The receptionist then told us the hotel had been let down by their water supplier and no hot water was available anywhere. It was 9pm by now and we needed to eat. We ate in the bar and went to bed feeling pretty grim. The next morning we went to the spa for a shower at 7am where the water was hot as our room still had no hot water. We spoke to other guests at breakfast and they all said they had had hot water, no problem. The receptionist could have given us a room with hot water but obviously didn’t want to be bothered. Very unhelpful and uncaring female receptionist. This really spoilt our stay so would never use this hotel again. We should have been refunded our room charge.

Carol, 1박 여행, 2021년 5월 17일

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