그랜드호텔 헤시셔 호프

친절한 스텝, 편안한 시설이었습니다.

2-3 star at best. Doorman didn’t help us take our bags up the stairs. Location is far from nice area. Carpets were filthy. No coffee or tea in the room so they have to bring it to you and they charge a huge service fee to do so. Frankfurt is a great city but I won’t come back to this hotel.

Except for the poor WiFi I was pleased with my stay

This is a hotels.com VIP Hotel, which has perks like free upgrades, early check-in.... for gold member, like myself. Unfortunately after getting a confirmation that they would not charge for an upgrade after we checked in, they still went ahead and charged my credit card, even I have expressed my concerns when we checked out , the receptionist lady simply said " I dont know I wasn't here...", "we have nothing to do with hotels.com". I tried emailing the hotel manager and no response at all. Luckily hotels.com reviewed the case and took prompt action to show what true customer service are with their members. will definitely NOT return and make your trip more pleasant by staying elsewhere. Note: The cleaning lady did an excellent job cleaning our room and amazing customer service at the Jimmyz Jazz bar in the basement.

It is located opposite Messe area, at a 5 min tram journey to the centre. Easy parking, quick check in and check out. Quiet, despite being on the main road. Very spacious Comfort Double Room and bathroom. Quality materials and nice decorations throughout. The fridge was filled with free beers and soft drinks – a very pleasant surprise. Excellent breakfast, with a wide range of products. Very attentive and friendly staff.