그랜드 호텔 과야킬, 어센드 호텔 컬렉션

The service in this hotel was wonder. The city is quite busy and not so pretty, however, this hotel is like an oasis. Very comfortable and spacious. The hotel staff went out of their way to meet our needs especially when we had to find things within the city. With our limited Spanish, they wrote instructions for us to provide the vendors in the city as to what our needs were. We would highly recommend this hotel for its convivence, comfort, and staff.

Great hotel with great location, nice characteristic pool, staff goes out of their way to make you feel comfortable and welcome. Only down point was the noisy air conditioning units in the room, but not enough to drop the rating.

It's not a cheap option but I am always willing to pay for it because of its great airport shuttle service and its location.

Incredible staff. Awesome pool. Friendly welcome drink bar tender. Nice room. High class all the way around!

I can't say enough good things about this hotel. The service is the best I've gotten in a long time, everyone was helpful, professional, always happy to greet you. The room was really spacious, clean, comfortable bed. The breakfast was great, serving local cuisine which gave us an opportunity to try Ecuadorian food without leaving the hotel. We had dinner at the hotel one night because of the rain (we decided to stay in) and it was just as good. The service at the restaurant was really good also both in the am and pm. Somehow the hotel found out it was my birthday and they sent a piece of chocolate cake to my room. They made my day. Everyone at the reception area was helpful and always smiling. The hotel is in a great location, we walked to the Malecon 2000, the iguana park is 1 block away, lots of restaurants and stores within walking distance and a delicious bakery right next to the hotel. The only thing we did not use was the pool. It was right in front of the restaurant and nowhere to lay out. There were a couple of tables with chairs but if you want to lay out you have to go up to the 2nd floor where they have beach type chairs. The pool is beautiful and it was well kept as well as the rest of the hotel and facilities. Used the spa also for a massage and it was great. I not only recommend the hotel but would stay there again when visiting Guayaquil.

We did not care for this hotel. The shuttle bus driver that picked us up from the airport barely gave us time to get our seatbelts on before driving and slamming on his brakes throwing us to the floor. We reserved a queen bed on the top floor and were given a double bed on the 3rd floor. The bathroom in the room is steps away from the bed with vented slats in the door so there is no privacy. We had already paid for a room there again on our return from Cuenca and told the front desk on the 1st checkout that it should have been a queen bed on the top floor...they said that on our return they would take care of this. And they would put us in an inside room where you cant hear all the honking cars. Upon our return we were told there were no top floor rooms...inside rooms or queen beds. This room also smelled like someone had peed on the carpet. The breakfast was good and the wifi strong. But overall not happy.

It is an old hotel, there was not good air conditioning on the halls but the hotel was clean and the customer service was excellent... definetely we will be back!

This hotel is very clean and well maintained. It is in a great location for walking to most of Guayaquil’s main tourist sights. The staff are friendly and obliging. The reception staff speak excellent English which is the important thing as they can help with most matters. The only reason I didn’t give this place full marks is because on one occasion we had to wait almost an hour for our dinner in the hotel restaurant (seems the order got lost). There is a coffee maker in the room and they provide coffee sachet and sugar but no creamer which would have been a nice touch as not everyone likes black coffee. Other than that we had a very nice stay and would recommend this hotel for both business and pleasure.

Great spot

Good hotel close to airport. Good food in restaurant. Very helpful staff go out of their way for you. Only issue was a little noisy outside at night, but not too late into the night. Overall great value for money.