2/10 - 별로예요
2019년 12월 3일
Terrible horrible
Terrible system and outdated.
Their network system regarding booking and payment was totally broken, so they asked me paid again because they couldn’t find payment history by computer and payment book. Even though i already paid the fee by hotels.com, I had to pay again because my flight was too soon to departure.
After getting back home, i collected all bills and evidences to proof my double payment. However, this hotel still keep saying that their computer system is still broken. It’s been more than 2weeks, and I don’t think they will going to fix it forever.
I will find all way to get my money back, when you are having nice(?) Christmas season with your family.
Sounds wonderful about my story with Balance hotel?????
Nari
Nari 님, 3박 출장
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