During the trip, he used Novotel, including Oakland Airport and Sydney Airport, but had the worst experience at Rotorua Novotel. I never used a minibar, but it was paid New Zealand $12 for it. It's a small sum, but I feel bad. When we checked out, the Novotel employee charged us $12 for coke and cider that we did not use. We said we had never used it and the staff agreed with our story. Suddenly, 12 dollars was spent on credit cards and it was reported that two $6 water was used. We stayed here for two nights and did not use water. I also wonder if there was water in the minibar. Didn't they charge us for water that wasn't originally offered? I went out to buy water at 12 a.m. on Jan. 6 and closed the door and asked Novotel front staff where the water was available. She was even told to drink tap water in toilet because New Zealand water was clean. I want to talk to the employee at the time of checkout.