Despite the initial disappointment (reception area is not welcoming at all), we had a lovely time at the hotel with a super room upgrade for our anniversary and beautiful flower /towel display on the bed (thank you).
The hotel is huge, with numerous buildings set on steep hills. Each has its own pool on the roof, some smaller than others. We were in building 7, which I think was the best.
The hotel itself requires a lot of maintenance, which is clearly visible, the rooms could also do with a refresh and attention to detail is not great, but for the price, we didn't really expect a perfect 5-star hotel, so we looked past that.
The breakfast was not so good, but supper at the Pool bar was delicious.
The hotel is predominantly Russian, take from that what you will!
The staff were all very helpful and hardworking, and we didn't have any problems communicating with them. They definitely spoke better English than we spoke Thai!