The staff at Zara are fantastic. One staff member runs a travel company, so you’re able to book private tours at a reasonable price. The rooftop is great for pictures, and you’re able to book their in house photographer. The hotel is lower on the hill, so it’s easy to walk down to the Main Street area with restaurants/atms. After our hot air balloon was cancelled, the staff was incredibly helpful in us booking a new hot air balloon and arranging a direct transfer to the airport. We appreciated their care and expertise.