2/10 - 별로예요
2021년 3월 27일
The most terrible stay in the last 20 years !!
The minute I walked in the hotel I was met by an aggressive guy asking me what I wanted ! After explaining that I was there for check in ! He let me in. In less than a minute he informed me that I have no reservation since they stopped dealing with hotels.com! And in all cases they have not received an email from your end confirming the reservation. I insisted to get a room though since I have already prepaid for it and it was almost midnight.they insisted they are fully booked then magically there was a room after I escalated ! The tc in the room was not working; phone not working, extremely noisy AC and very dirty dusty room and linen. Terrible terrible sleepless night! Kindly arrange for a refund ! Many thx.
Basel
Basel 님, 1박 출장
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