노보텔 푸켓 리조트

호텔의 관리 상태와 직원들의 친절도는 준수한 편이 었습니다. 그러나 조식 등 호텔에서의 식사는 가격대비 퀄러티가 떨어지는 편입니다.

Overall the experience is good. The staff are friendly especially the service staff who shuttled us from lobby to our apartments. The only improvement feedback we have is for the free shuttle service from Central Phuket to hotel. Providing this service is extremely useful for guests, however, the queueing process should be improved to avoid misunderstanding and unnecessary conflicts. Perhaps Novotel can consider putting a sign at the waiting area so that all guests know where the queue starts and who is the 12th person (last person) who can board the free shuttle. Alternatively, Novotel can allow guests to indicate their preferred return time.

The hotel don’t have lift to help to bring bags and for people with reduze mobility And the room after clean are not so cleaned

Wonderful location

The stay was amazing but check in was a nightmare. I was being forced to accept a suite instead of my specifically booked pool access room. It was not until Hotels.com intervention that we got our booked room. Over all the hotel is a good location absolutely near the beach. The hotel does need more manpower to service the guests