It seems the hotel has another property adjacent to it that is also a hotel, but there is no access to it from reception. We had to go to reception and ask them to open for us. And one morning, we were locked inside and couldn’t get out. We asked staff if we could go in and out 24/7, but one of them said no. He suggested the latest was 12am.
On check out date, we asked kitchen staff and cleaning staff about check out time and they both said at noon. When we went to check out to reception, staff said we were supposed to check out at 11am and wanted to charge 100MAD.
In general staff was okay, but were very demanding when we have to pay for thing, but not when they had to deliver. For example, at check in, they wanted to keep our passports and given them to us the next day because they didn’t want to the paperwork then.when we requested transportation, they went to charge us the night before and asked if we could pay in the morning and they said we had to pay before, so we did. He never gave us our change and in the morning when we asked for it he did not remember and when he did, he said he will give it to us later.
Breakfast and cleaning staff 10/10.
Reception staff…