We needed an urgent hotel as our one cancelled whilst travelling found this one, £130 for 2 nights inc parking. 2 adults 1 child, thought Savoy, nice and posh! Quite wrong! Check in easy, polite staff, working lift as on 3rd floor. Quite run down. Room not great, holes in bedroom walls and bathroom walls. 1 curtain on each window so lots of early light. Water so hot, cold so weak, unable to use the shower, broken towel, toilet roll and soap shelfs, not very clean. Breakfast was ok but pricey, £6.99 online but charged £10 at the hotel. Location was good, tram stop outside. Not sure we'd use again