힐튼 카디프

Rubbish stay

There was no hot water. Had to use another room for showering on second day. Hotel also charged £128 by mistake for a fully paid room.

1박 가족 여행, 2021년 6월 2일

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Issue need resolving cost didn’t resemble service

Arrived at 15:15 to find our room was not ready for a 3pm checking, went to use the pool only to be told we needed to book a slot..... this was not mentioned on websites when booking. Having two children was the reason for book a hotel with the pool. When finally getting access to our room at 16:10 we found the bathroom bin full of rubbish and nappies from previous guests, also having four people in the room not enough cups or tea bags where provided.... the second bed was a sofa bed which really wasn’t fit for purpose... I invite you to sleep on it..... not enough pilers to ensure a comfortable night.

Gary, 1박 가족 여행, 2021년 6월 1일

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good central hotel

Covid safe and lovely breakfast. Only negative is expensive parking

Carol, 1박 출장, 2021년 5월 24일

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A nice hotel

Was a nice clean hotel but certainly not worth the price we paid. Stayed at better for less

1박 여행, 2021년 5월 22일

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Worst Four star hotel ever stayed in !!

Disappointed the only good parts were The staff in the Grey breakfast restaurant and the excellent breakfast they delivered.Also the staff in the leisure club very helpful and friendly. The main reception area was very scruffy ,one of the sofas had a huge rip in it, not a very good look on arrival.When booking in there was confusion with our booking ,they said I had only paid for two nights not the three I had booked and paid for.it was rectified after bringing in another member of staff.The room was clean and tidy but the tv was useless no news channels or pay channels just basic BBC,ITV,BBC 2 etc We tried to order room service but everything we wanted was unavailable mainly because they had no Chunky Chips ,asked for jacket or boiled potatoes instead , but not an option .So we had to go out in the pouring rain to get a takeaway,We felt our hotel stay was more like a two star hotel and not the four star we paid for!! We booked this weekend break as a celebration of our anniversary and felt very let down.

Gillian, 2박 여행, 2021년 5월 21일

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The hot water on the shower takes to long to be at the right hot temperature ( around 30 min running out and the water was still cold)

5박 출장, 2021년 3월 14일

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Excellent location

Good to have a change of scenery in these strange times. Hotel was clean and comfortable but, like most large chains, a bit soulless. We were unlucky that a further lockdown was announced during our stay, however, the staff were excellent and managed the situation admirably.

Anne, 1박 여행, 2020년 12월 19일

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Disappointed with the standards!

Standards were absolutely shocking for a 4*star hotel ! I’ve stayed in better budget hotels at a fraction of the cost & received better ! We booked an Exclusive room For a 1 Night stay to celebrate our anniversary, the website states “high floor location with stunning city views” well ours was of a tower block & carpark ! The decor is very Dated & tired Not contemporary as stated ! The bathroom was shocking , we had tiles hanging off the shower Cubicle , scum all Around the base of the cubicle & chips Out of the Enamel In the Bath ! We were disappointed not to have a mini bar in the room ,so we decided to Ring down for room Service But our phone didn’t work so I had to go to reception, I reported the fault but nobody came To fix the problem! Also I forgot my phone charger so asked at reception if they had one I could purchase or Borrow for an hour but they told me to go Around to the pound shop to get one but by Now this now was closed ! So how we had no mobile or landline to contact reception for room service ! The tv was basic without any freeview ! To top it off We Also had a fire evacuation during the night ! On the only positive note the bed was very comfortable !

1박 여행, 2020년 11월 28일

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Mis-led into booking Hilton - service disappointed

We were advised that the facilities were open by hotels.com and then we called the hotel before book and asked about the sauna and pool and steam room and were told they are all open . So we went ahead and booked . When we arrived at the hotel we asked how to access the facilities and we were told again just call the leisure facilities desk in the morning and you can book in, which we did in the morning just to find when we rang to book in that only the pool was open and I’m even that wasn’t available until 1pm after check out !!! We could have easily spent the night in a half decent hotel for less then half the money , premier inn were charging £48 that evening which is £127 cheaper . We only booked the Hilton as we thought we would treat ourselves a little and wouldn’t have booked if we were advised correctly . Also when we arrived we found the room to be very dark and dingy as the lighting was not sufficient and my wife then had to use the bathroom to complete her makeup which is super inconvenient. Also we called reception to send up some bottles of water which we were told quite abruptly the following - “You will have to come yourselves as I’m to busy!!! “ This quite frankly is not the service level we paid for and feel like we have been misled in to booking and not advise that the facilities were not available. If we had know this we would have happily booked a cheaper hotel and not have been. So badly let down and left feeling disappointed..

Selina, 1박 가족 여행, 2020년 11월 28일

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The hotel room was lovely with a more than enough space, the bed made for a comfortable night sleep and the bathroom was clean and tidy. However,

Liam, 1박 가족 여행, 2020년 11월 28일

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