I was greatly disappointed in this hotel this time. I stayed there again because of my previous experience. This one was the exact opposite. I checked in and put my things in the room because I had a meeting shortly upon arriving. I returned and unpacked. That's when I noticed the spots on the sheets and comforter. There were water/drink marks on both nightstands and the dresser where the tv was. I had already unpacked and didn't want to change rooms. So, I said I'd make the best of it. The toilet didn't flush correctly each time. I had to fiddle with the internal components to make it operate. I returned after shopping the second day and neither of my keys worked. I had to go to have them reactivated. I then noticed that housekeeping had taken the dirty towels but didn't replace them. The room wasn't serviced, trash wasn't emptied or bathroom cleaned. What was the purpose of coming into the room if it wasn't going to be serviced. I had to go downstairs to get fresh towels because none were left. Oh, and the towels were not only of poor quality, but they were stained. I recognize it's a 2.5 star hotel and I shouldn't expect The Ritz Carlton. However, this was ridiculous. When I stayed there in September, the experience was totally different. That's why I decided to stay there again. The price this trip was inflated. I attributed it to events occurring in the city, so I decided to go with it. However, this was a horrible experience at a hotel where I was satisfied last month!
