Wifi had terrible speed. TV channel selection made me think I was in Moscow again. Great water pressure but shower drain turned the shower into a bathtub. For such a large Premier property there were no Bellhops to move the luggage. parking offsite left me walking to and from the lot at Valet pricing. Great location with great amenities on site
Lee
Lee ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 15์ผ
Best hotrl
Loved everything about this hotel. Great customer service and soooo clean.
Tanja
Tanja ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 9์ 15์ผ
Perfect location, tired hotel
The location of the hotel is worth the stay, however the room itself is extremely tired. missing shower curtains, no way of holding shower head against wall, scuffed carpets. The lifts are frequently out of order too. But once in the room, a birds eye view of Niagara falls is amazing
A
A ๋, 3๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 15์ผ
Piers
Piers ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 9์ 14์ผ
$1300 disappointment.
For $500 a night, this hotel is disappointing. The furniture were old and worn to the point where a dresser would not stay closed. The entire plug came out of the lamp base when trying to unplug my phone charger. The jacuzzi bath, the reason for the higher cost, was chipped and loud. Maintenance had to attend and "unstuck" the push/pull pin between spigot and shower WITH A HAMMER. Paint on the cove moulding in the room was chipping. No blackout curtains on the window wall. Guest services stopped at 6pm. Stayed out later than expected on the last night. Called the front desk for a late check out and was told they could only do 1 hour, to noon. Parking was $80 a night. The machine would cancel my transaction everytime I tried to pay for both nights. Got sent to the parking office where they arranged for the fees to be charged to my room. Took 30 minutes to get out of the garage upon check out because that process obviously doesn't work as they had to reprocess my ticket and manually open the gate for me. Only picked the Hilton for the convenience of accessing Brasa in their property. Never again and will recommend Sheraton to my friends.
Kwan
Kwan ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 14์ผ
Andrew
Andrew ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 9์ 14์ผ
Howard
Howard ๋, 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 9์ 14์ผ
Light switch did not work. Room supposed have city view but it was dark wall no city not even a small piece of sky. Very disappointing
I brought it to front desk staff but nothing was done or addressed