I stayed at this Hilton earlier this week to celebrate a very special occasion - my engagement. While I was looking forward to a memorable and luxurious experience in a premium room, I was disappointed that my stay didn’t meet the standards I expected, especially given the cost and branding. The Fallsview was beautiful, but the room offered no real perks (aside from two complimentary water bottles that are otherwise $5 each), which didn’t justify the upgrade. This disconnect was especially frustrating when paired with the steep parking fees of $65 per night, totaling $140.
I was also told there would be a $15 charge for two champagne flutes to be delivered to our room to celebrate—even after I offered to pick them up myself. For a “premium” room experience, that felt unreasonable. I declined. Later, my fiancé called and agreed to the charge, but was told they’d take 30+ minutes. After we voiced our frustration, the tone changed and they arrived in about 20 minutes. The lack of consistency and hospitality was noticeable.
We also had a hygiene issue. When trying to use the in-room jetted hot tub, we discovered red fabric stuck inside the jets. Once filled, the fabric floated to the surface. We had to drain it and clean the jets ourselves. This was gross and not what we expected for a premium room experience.