We checked out after dirty and unsafe conditions after given 3 different rooms to switch too. 1st room had other peoples clothes room not completely cleaned evidently. 2nd room had poor air conditioning and could not be fixed. 3rd room given had terrible stains not sure what it was poor lighting could of been blood or other stains not sure. So we decided to check out. Staff wrote a refund and was accommodating since the rooms were not well cleaned. Staff was mostly nice. Maid service was oddly not equipped with needed towels and so forth for the rooms and were visible near front desk and hallway and main entrance to take carts in. Seemed very disorganized and the cleaning staff was there very late in the evening 5:30pm and after washing and folding towels. The hallways had small pieces of trash that could have been vacuumed since the staff was on the floor. There was trash in the wooded area as well next to the hotel when you look out the window of the room. Couch cushion was ripped in one of the rooms. Dishwasher had standing water in it. So I ran it to see if it would drain. Detergent was not in the room for the kitchenette and dishwasher.
Vijay
1๋ฐ ๊ฐ์กฑ ์ฌํ
4/10
The toilet in our room would fill the tank every 15-20 minutes.....all day...all night.... When we arrived there was a party being set up right outside our room, and they were there until 11pm. This isn't the guests fault, I'm happy they had a place to enjoy their beers and music, but putting us right next to the spot where guests can have their fun is not considerate of those staying in those rooms. There was no fixture in our bathroom ceiling, it was a hole in the ceiling with a light about 3 inches above the ceiling line. The ice maker didn't work, There were 2 microwaves so I'm assuming one didn't work. The room was musty and "wet". We live well south of Jacksonville so humidity isn't new to us. But inside it just made for a very uncomfortable, smelly stay. We will stay somewhere else for our next trip. it's sad because We've stayed in Many other Residence Inn's and have had a wonderful experience.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ฌํ
8/10
Christian Emhir
28๋ฐ ์ฌํ
10/10
Sarah
3๋ฐ ์ถ์ฅ
6/10
The staff was great. The rooms definitely need some TLC. We had issues with a toilet leak and had to be moved. Then in our replacement room our stove top only had one working burner, the handle operating the shower wouldn't stay put and went to hot rapidly. We were told that maintenance woukd address these issues, but that never happened while we were there. But after all that, because of the wonderful staff, and knowing that those we communicated with didnโt have the ability to correct these issues, I'd consider staying again.
Daniel
14๋ฐ ๋ก๋งจํฑ ์ฌํ
8/10
Mark
1๋ฐ ์ฌํ
10/10
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ถ์ฅ
10/10
James
1๋ฐ ์ฌํ
10/10
Eric
2๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Check in was very easy and attendant was very friendly and helpful! Enjoyed our stay!
Sherry
1๋ฐ ๊ฐ์กฑ ์ฌํ
10/10
Nice! Great checkin staff.
K
1๋ฐ ์ฌํ
10/10
Timothy
1๋ฐ ์ฌํ
2/10
Andrea
1๋ฐ ์ฌํ
10/10
Damecia
1๋ฐ ์ฌํ
6/10
Nathaniel
1๋ฐ ์ฌํ
2/10
I arrive later in the evening for my reservation only to be given a room right next to the Courtyard where there was a party going on. I inquired when quiet time was and I was assured that the party would be done by 10:30. At 12:30 the party was still raging and people were banging up against the windows and yelling I'm carrying on so I called management three times who stated that they would end the party. By 2:00 a.m. finally the party was over and I asked management about obtaining a refund given the situation and also the fact that I was never offered another room. Management denied that the party was going on despite the fact that I have a video. In addition the room was very dirty and it looked like the floor had never been washed I wore my shoes the entire time I was in the room. No matter what you do do not stay at this location. It is dirty management doesn't care about the satisfaction of customers or how loud noisy and obnoxious guests to get. And they will lie about it and not offer Replacements refunds or credits given the fact that they are responsible for the status of this establishment. I have posted pictures and videos on a variety of travel websites and contacted Expedia about this as well.
Ellen
1๋ฐ ์ถ์ฅ
10/10
Scott
1๋ฐ ์ฌํ
4/10
Room was not in great condition/not up to what I would expect from a Marriott hotel. The bathroom (shower area in particular) was not that clean and there was extensive water damage around the shower, with pieces of the ceiling damaged and wallpaper coming off the walls. Bathroom and kitchen sink had no hand soap. The sheets on the pullout bed were full of dirt, leaves, etc., and had obviously not been cleaned. Sheets on master bed were itchy and uncomfortable, which made sleeping difficult. The one positive was the staff was friendly, but there were too many negatives to consider ever staying here again.
Joel
1๋ฐ ๊ฐ์กฑ ์ฌํ
8/10
Hotel near Airport with free Shuttle. Room is Big with Kitchen. Sofabed not really comfortable an in old Condition.
Marco
1๋ฐ ๊ฐ์กฑ ์ฌํ
6/10
I stayed her twice in 5 days. 1st time was for 1 night, really enjoyed the place and the staff were really nice and friendly. I asked could I pay cash for my stay when I checked out? Gave them a CC to have on file for any charges etc but my car wouldn't be debited for the 2 night's stay. Went to check out and they had charged the whole stay to my card. Ok I wasnt happy but I had a flight to catch so I left and 3 days later i returned to stay 1 night and pick up my car which I had left in their parking lot. I emailed them to ask where the hotel shuttle would pick me up at the airport? I was told pole 6,just give them a call once I'm there. I find pole 6 and I called and called and called. 7 times I called and they didn't pick up once. I eventually gave up and got a cab that cost 30 bucks. Got into reception,asked was there a problem with there phone as I called 7 times. She said "no I'm on myself" .Your a RECEPTIONIST ?Anyway I won't return. Shame as I did like the place.Plenty of other airport hotels to choose from.