소피텔 필라델피아 앳 리튼하우스 스퀘어

The service at the Sofitel is UNBELIEVABLE! Every single person we encountered was beyond helpful, friendly and professional. It's like, people were going out of their way to make sure we were happy. Our room was very clean and soooo comfy! We ordered room service for dinner and breakfast and the food was hot and delicious. We had lunch and drinks at the bar and I believe our bartender's name was Kellen (I hope?), and he was amazing. For the record, my new favorite cocktail is the Benny and if you happen to be at the Sofitel in Philadelphia, make sure you get one of these concoctions! We can't wait to go back to Philly just so we can stay there again.

Great location

Fantastic hotel and good location as well

Wonderful stay comfortable bed very attentive and friendly staff

We had stayed at this Sofitel before and liked it very much. However, this time the experience was disappointing, and I would no longer recommend this hotel to others. They have redone the rooms so there is no desk (or desk chair) in any room other than a suite. Instead there is a "cocktail table" at bar height with two barstools. I have back issues, and always look for hotel rooms that have ergonomic desk chairs. The hotel still has old room photos on its website, so there is no warning that the desks/chairs are gone. The barstools are not comfortable either for working or for watching television. When I realized this, I called guest services to ask them to bring in another chair, but they were not helpful. Later I discovered that the bed is very soft and not back-supporting. Furthermore, they have placed a topper on the bed that makes it even less firm. Today, I have an aching back because of this bed. I cannot think of any hotel I have ever stayed at (except maybe two star or below) with such uncomfortable accommodations. The location is great and the room is elegant, but I would not recommend it to anyone--especially someone on business.