2/10 - 별로예요
2025년 2월 2일
Worst Service Ever
Worst service ever.
The hotel room was freezing. A staff member came to check, but it remained unbearably cold. I had to sleep in thick outerwear for two nights. It also took forever for hot water to come through.
But the worst part? Before check-in, the hotel sent a promotional email about their in-house restaurant, UNA Cucina, offering a discount for early reservations. However, after checking in, I realized it was the same restaurant as the breakfast venue, nothing special at all—completely misleading.
To make things worse, after sending a reservation email, I never received a confirmation or any response. When I inquired on the day of the reservation if I could cancel, they quickly responded saying it was "non-refundable" due to same-day cancellation—despite never even confirming my booking in the first place.
As a result, instead of dining at one of Milan’s amazing restaurants, I ended up having dinner at a place with a blocked view due to trees. And to top it all off, I had booked for 7 PM, but the restaurant actually opened at 7:30 PM—yet no one corrected this.
But what made me the angriest? The staff had no idea I even had a reservation.
somin
somin 님, 2박 여행
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