I never leave bad reviews, but this was booked as a treat for my son's graduation and we wanted a bit of a treat. Long queue for check in, so waited at the bar instead. No staff appeared, waiited for 10 mins crockery piled up on the tables. Asked member of staff, they located bar manager and we got served. Checked in at 3.45, our rooms still weren't ready. They found us alternative rooms, went up, ours was ready but our son's room still hadnt been cleaned. Luckily he didnt need it straight away. We didnt say anything as it wasnt really an issue as he was heading out. Our room was very clean, but sound of a fan outside meant we couldnt open the window, on one of the hotest days of the year. Went for another drink, still piles of dirty glasses everywhere. A new member of staff arrived and was horrified at the state of it and set to tidying. Breakfast at 6am, no one there, lights off, ok it was only a 15 min wait, but we needed an early get away. Breakfast good, marking of vegan and non vegan sausages would be helpful.
Theres nothing inherently bad about this hotel, its just woefully understaffed, needs renovating and many of the staff there just shouldn't be in hospitailty. They're just not interested in you having a good stay! Checkout summed it up, no asking of whether you had a good stay, just took the key card and gave a half hearted smile. If youre after an average stay in an average hotel with mainly lack lustre staff then this is a great place to stay.