Booked an accessible room (I can stand and walk short distances). The room was โgood enoughโ accessibility wise. No shower chair for the bathroom but at least the floor was cleaned dailyโฆ We accidentally triggered the emergency alarm and a staff member came to check we were okay, it was a false alarm but I was glad to know they do care. The breakfast on offer was okay, not much that was suitable for alternative diets (smoothies wouldโve been nice), however that is pretty standard when I eat out anywhere. No where to easily refill a bottle with drinking water. The location is amazing, near Cardiff bay station, shops and restaurants at the bay and only 20 mins walk to Cardiff central. The staff were lovely, every interaction with them was kind and professional.
Charlotte
Charlotte ๋, ์น๊ตฌ์ 3๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 30์ผ
Lovely holiday inn
Lovely and quiet, very nice room clean and generous size. Food was lovely and staff were friendly and helpful.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 29์ผ
Great room just way to warm in room
Lois
Lois ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 29์ผ
Great staff, good location
We arrived at 2 pm as our email prior to the stay stated this time for check in. However, the hotel only offer check in from 3 pm and our room was not ready. The reception staff member was very helpful and prioritised us so that we could Check in as soon as possible . All staff at the hotel were very friendly and kept the hotel clean and tidy. Great location by the water.
Justine
Justine ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 21์ผ
An overnight stay, as we were attending a funeral. Room simple but OK, apart from no way to cool the room. Extremely uncomfortable night. Breakfast quite good.
Jeffrey
Jeffrey ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 16์ผ
Im not happy . Hotels.com advertised property as Air conditioning. But there waa no air conditioning. Especially during the night it was too hot.
Description should have matched desc. This is mis selling. Another disappointment was that there was no free drinking water available. 3 star hotels have free bottled water. Holiday inn Express always had free car parking. Not a happy experience
Saeeda
Saeeda ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 16์ผ
Ok for a night
It was ok for a night.
Bed and pillows pretty good. Room was clean.
Strange sound all night - suspect the broken lift but not too bad.
Breakfast was ok.
Staff were polite and friendly
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 6์ 9์ผ
jack
jack ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 8์ผ
From walking through the door, the young man on reception was polite, explained everything and with a smile. The room was clean, tidy and the bed was comfortable. At breakfast the experience continued to be brilliant, the lady explained the way Breakfast was a buffet and where things were. Wonderful view looking out over the wharf. Food was of a high Standard. Room 114.
ray
ray ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 8์ผ
Only issue was that the lift was broken
Alec
Alec ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 6์ 5์ผ
eric
eric ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 6์ 3์ผ
Ok
Nigel
Nigel ๋, 1๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 2์ผ
From start to finish - the staff were super helpful and friendly
David
David ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 5์ 29์ผ
Renan
Renan ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 21์ผ
Hotels.com donโt use this company
Nothing to do with holiday express the hotel looked lovely it was hotels.com that booked us in sent us confirmation and when we turned up they said there was no booking for us and they could only message hotels.com as they didnโt have a phone number for them I have tried emailing hotels.com customer service and had no reply stay away from this company anything goes wrong you canโt get hold of them
Michelle
Michelle ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 5์ 19์ผ
Shame
Ok, pafking was first come first serve do not great. Then being charged ยฃ10 a day but cant park your car ax no spaces not great. Lift was out of action for whole visit. Air-conditioning didn't work. Location was nice. Breakfast staff and offering was brilliant. For over ยฃ200 for 2 nights wont rebook. Shame as i use Holiday Inn frequently with work in the Bath Road site.
Lloyd
Lloyd ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 5์ผ
Good hotel
Its amazing and enjoyable.
Adeyemi
Adeyemi ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 4์ 27์ผ
Lucy
Lucy ๋, 2๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 19์ผ
Manish
Manish ๋, 5๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 17์ผ
Overall acceptable, but tight rooms for families
The staff were all excellent, friendly and helpful. The hotel was pretty clean all things considered. Slightly concerning about the number of warnings in the car park about keeping cars locked and valuables out of sight, made me think we were in a high crime area.
Unfortunately as a family of 4, with 10 and 7 year olds, the rooms were very cramped. Would be fine if it was for 2 people. Beds weren't the best and the pillow was either too thin or the other was hard and lumpy. No sweet spot. Air con / fan system was noisy too.
Location was overall good, a one stop shop 2 mins away, 20 mins walk to Cardiff city centre and Cardiff bay areas.
Kristopher
Kristopher ๋, 2๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 4์ 17์ผ
Convenience
Convenient location for both the city and Cardiff Bay area, whether to see a show or just visit for a break and enjoy great food. Very friendly, motivated and helpful staff.
Andreas
Andreas ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 4์ 17์ผ
Basic
The room was very tired and noisy next to the lifts.