Good day,
I purchased my room on hotels.com on July for a 2 night stay September 19 thru September 21. At that time I paid them $245. I checked in online on the afternoon of September, in which part of the process was to enter a credit card number. I was instantly charged $1, in which I have no problem with. During the morning of September 19, I was charged $170.00. I was confused about this charge, so I called.
Kendra was the lady whom answered the phone. I was put on hold, but could hear a conversation in the background. I did hear a curse word once. When she eventually got back to me, she looked it up, she told me it was payment for the room. I told her I already paid $245, and why am I now paying a total of over $400. She continued to tell me about how Microtel needed to get paid, not once being concerned about the guest. I asked to speak to the manager and she refused to get them.
I did get a phone call from Kendra stating that a mistake was made, but no apologies for it.
I checked in at the hotel around 845pm Friday night with no issues. The agent working the front desk was very polite, aware of the situation and advised me the charge has been reversed(as of Monday night, the $170 charge was still pending).
Sunday morning I went to the front desk to get a receipt before checkout so I have documentation regarding the $170. Kendra again was being difficult to deal with. She accused me of being rude, but in my opinion she does not care about the guests. She told me
