We booked a very last-minute getaway to extra celebrate my youngest child’s birthday. Their only request? A hot tub. Unfortunately, our stay was more frustrating than fun.
The hot tub was the main reason we chose this hotel, but we couldn’t enjoy it at all. Within minutes of getting in, a dozen kids and toddlers crowded the space, throwing water balloons and roughhousing. Parents blocked the exit by sitting toddlers on the steps. Between yelling, splashing, and overcrowding, relaxing wasn’t an option. The kids were sweet and just having fun, but the space was too small, and no staff was present to manage the chaos. While this hotel seems popular with local groups and parties, guests should be warned about this upfront.
The chaos wasn’t limited to the pool. Kids ran through the halls late at night, and the thin walls meant we heard everything from the neighboring room.
Our room? Disappointing. The bed, while comfortable, squeaked; dust ruffle had a strange stain, and bathtub was dirty enough that I scrubbed some of it myself. Windows wet and frozen, AC moldy. At the pool, bath mats replaced towels, and our room towels were scratchy and discolored. The soap dispenser was broken, the body wash dispenser empty, and the room phone didn’t work. Worse, when we tried to chat about it, no one was at the front desk in the morning.
One positive was check-in—Toya was friendly and professional, giving a great first impression. Sadly, the rest of the hotel didn’t live up.