Excellent service from the reception counter manager.
Steve
Steve ๋, 2๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 10์ 10์ผ
Su
Su ๋, 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 9์ 10์ผ
Great service. Knowing itโs my parentsโ 77th birthday, the staff presented a fruit plate given we checked in late and bakery is closed that they couldnโt present a cake. Very much appreciated the ease of checking in and out and nice amenities.
Margaret
Margaret ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2024๋ 8์ 27์ผ
Dear Customer Service],
I am writing to express my concern about a recent issue with my reservation. Due to a typhoon, my flight was canceled and rescheduled for a day later. I contacted both the hotel and Expedia to modify my arrival date, but upon arrival, the manager, Amanda Tang, informed me that my reservation was voided due to a no-show.
I was told that the hotel was fully booked and was given no option but to pay the full price for the original reservation to secure a room. Given the circumstances and my prior attempts to amend the reservation, this situation feels unfair and stressful.
Could you please review this situation and assist in resolving this issue? I would appreciate any adjustments or compensation you can offer.
Thank you for your understanding.
Best regards,
ying
ying ๋, 10๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 8์ 27์ผ
good
jinlong
jinlong ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2024๋ 7์ 19์ผ
The hotel required a deposit of 500 RMB, but has not refunded the deposit, affter almost 48 hours of checking out! Not a good practice.
Yanping
Yanping ๋, 1๋ฐ ์ถ์ฅ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 7์ 16์ผ
Good hotel
Zheng
Zheng ๋, 6๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2024๋ 7์ 7์ผ
Sean
Sean ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 5์ 21์ผ
Excellent
Good and comfort
Yiu Kwok
Yiu Kwok ๋, 4๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 5์ 14์ผ
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
2๋ฐ ์ถ์ฅ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 5์ 5์ผ
Ang
Ang ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 5์ 5์ผ
Ang
Ang ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2024๋ 1์ 12์ผ
ๅกๅทฅๆๅๅพๅฅฝ๏ผๆด้ซ็ฐๅขๅพๆฃ
JO-HAN
JO-HAN ๋, ์น๊ตฌ์ 4๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2023๋ 9์ 26์ผ
good
Samuel
Samuel ๋, 6๋ฐ ๊ฐ์กฑ ์ฌํ
Orbitz ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2023๋ 6์ 29์ผ
Nice b.f and good condition of property but area was not so good