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Pretty awful hotel. Photos and information not representative of the hotel at all. First of all, you can’t walk to the famous monuments in Venice- they are a 45 minute water boat ride away. Not sure where to begin with the hotel.... very smelly, very old, bed bugs, dirty sheets, no amenities open after 5pm and no drinking water at the hotel, grumpy staff and breakfast edible. Only good thing was a hot, powerful shower.

My only complaint with the room was, the air con was not working properly to cool the room. I was awaken at the middle of the night because the room was too hot as the air con was not cooling the room. I opened the roof light/ceiling window for ventilation to cool the room on our last night but myself and my daughter found bitten by mosquitos all over our legs, hands and neck.

The hotel is located in one of the quiet islands of Venice(Murano) Easy to find, check in-out was fast. Staff friendly and helpful. Bedroom very quiet and clean. Cleaning service and towels every day. Breakfast included in the price, but it was very basic.(machines barely making any drinkable coffee or juice).if you want 5 star hotel look somewhere else, otherwise that's an overall good budget hotel.

Unfortunately a really disappointing end to a great holiday purely due to the hotel. Firstly, we were put in a room about 50m down the road from the main hotel in a room that looked nothing like the pictures on hotels.com. We were told we could check in at 12pm. On arrival at 1pm we checked into our room to find it not having been cleaned from the previous guests. Not a good start. The worst part is the annex we were put in effectively didn't have a space between the roof of our room and the floor of the room above which was made of wood. It is impossible to demonstrate how loud and creaky this was when walked on from above. Furthermore, the inhabitants of this room was a private flat, who proceeded to have a great party on our last night meaning we got no sleep after 1am. With the hotel not having a 24hr reception there was nothing we could do. We knocked on the door if the flat but were ignored. When we mentioned this to reception in the morning it was greeted with a chuckle and a 'what-do-you-expect-me-to-do-about-it' attitude. Lastly, when trying to pay the city tax, they demanded cash payment. Since we weren't notified of this at check in and was our last day in italy we had no cash. In another example of extreme unhelpfulness, we were forced to run around the island looking for a cash machine, meaning we missed our boat to the airport. Murano is a wonderful island, but I would urge you to book at another hotel.

Nice and clean

Area is far from Venice city centre, heating is not working and people are responding but not ready to help. Room are not good, mean small, and conjugated, and bad smell from interior. I feel my bad luck to choose this hotel.

I went for holidays to Venice and staying in this place made it a comfortable experience. The lady at the front desk was really helpful, she gave me a map of the place, told me everything I needed to know and helped with directions. The hotel has an amazing vintage style and is all very clean. The employees at the place are nice and polite.

Good hotel, quite area. One of the males at the desk must have thought that Fawlty Towers was a training video, he was most unhelpful, to the point that as the main door was locked at 7.30 in the morning, he refused to open it to let us book out, telling us to leave the key in the room, and they would take any monies owing via our credit card. We owe 41 euros for tax and breakfasts, so it will be interesting to see how much they take. The young lady on the desk was most helpful, as was the other male member of staff.

Noisy room next to some kind of machine that turned off and on all night long. Wrong kind of room offered even though reservation was months in advance. Breakfast so-so. Location not convenient or easy to find lugging a suitcase over uneven pavement. Stay in Venice proper, Murano has nothing to offer after the sun sets. It wasn't horrible but there was nothing much to recommend it.

It was a wonderful trip. Murano is a beautiful place. Similar to Venizia but a little quieter.