The hotel is beautiful, magical even. Very relaxing and the dinning staff and food options were amazing. I had a few terrible experiences with the female front desk attendant Kadogo. We checked in our room and was little tired so wanted to order room service but the phone did not work, i called whattsapp number informed them about phone issues and i was told someone would come to fix, no one did. Our last night we wanted to clear up our bill in advance and request airport taxi. We we tried to contact our driver who brought us to the resort but was unable to, My husband and I approached kadogo, asking to settle our balance and to request the taxi, her attitude towards us was just completely confusing and disrespectful, after getting our final bill my taxi finally contacted me so I asked kadogo to remove that from the balance she was visibly upset she told us this is an issue because now she would have to explain to her manager that we canceled the taxi request, she gave us a complete lecture with a nasty attitude. At exactly 7:23am i called the front desk spoke with Kadogo requesting a cart to bring our luggage to the front desk by 8am, she didn't send anyone to get our stuff, my husband and I hauled our luggage ourselves from our room that was farther away. i got to the desk and asked why no one came to help. Kadogo told us everyone was busy helping other guests. She then told me i have to settle the balance i previously settled the night before for tax.
