There is no reception, and if you need any assistance at all, good luck! It took us over 90 minutes to get our code to enter the room. There was no elevator. The shower had no hot water for 3 of our 7 attempts at showers. The room was decent and clean. It was tricky to find, but in a good location, relatively close to the train station. The shower was tiny, with no shelves for soap or shampoo. Nothing fancy, but clean.