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The Royal Hotel

3.0 star property
Durban hotel with outdoor pool and restaurant

Choose dates to view prices

In the heart of Durban Central Business District, The Royal Hotel offers a tranquil oasis with spa services like body wraps and massages. Enjoy breakfast or dinner at the on-site restaurant, unwind by the outdoor pool, connect to in-room WiFi and savor coffee from the coffee shop/cafe. Guests praise helpful staff.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • Conference center
  • Business center

Feel at home (6)

  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is ₩59,468
₩68,388 total
includes taxes & fees
May 17 - May 18

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View

Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View | In-room safe, individually decorated, individually furnished

Deluxe Room, 1 Queen Bed, Non Smoking, Harbor View

7.0 out of 10
Good
(2 reviews)
  • Harbor view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

In-room safe, individually decorated, individually furnished

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Suite, 2 Bedrooms, Non Smoking, City View

Family Suite, 2 Bedrooms, Non Smoking, City View | In-room safe, individually decorated, individually furnished

Family Suite, 2 Bedrooms, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, 1 Queen Bed, Non Smoking, Harbor View

Executive Suite, 1 Queen Bed, Non Smoking, Harbor View | In-room safe, individually decorated, individually furnished

Executive Suite, 1 Queen Bed, Non Smoking, Harbor View

  • Harbor view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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  • Spa
  • Airport transfer
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8.8 out of 10, Excellent, 132 reviews
The price is ₩77,238
₩89,970 total
includes taxes & fees
May 31 - Jun 1
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About the neighborhood

Map
267 Smith Street, Durban, KwaZulu-Natal, 4001

What's nearby

  • Durban City Hall - 2 min walk - 0.2 km
  • Playhouse - 2 min walk - 0.2 km
  • Harbour - 3 min walk - 0.3 km
  • Workshop Mall - 7 min walk - 0.6 km
  • Durban International Convention Centre - 10 min walk - 0.9 km

Getting around

  • King Shaka Intl. Airport (DUR) - 34 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Piatto Cafe The Royal Hotel Durban - ‬1 min walk
  • ‪KFC - ‬11 min walk
  • ‪KFC - ‬9 min walk
  • ‪KFC - ‬7 min walk
  • ‪Roma Revolving Restaurant - ‬8 min walk

About this property

The Royal Hotel

  • Enjoy your visit to Durban with a stay at The Royal Hotel. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, body wraps, or facials. An outdoor pool, a bar/lounge, and a snack bar/deli are other highlights at this Colonial hotel.

At a glance

DONE

Hotel size

    • 206 rooms
    • Arranged over 18 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • The property charges 3 percent for credit card payments
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Secured covered onsite self parking (ZAR 60 per day)
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle
    • Cruise terminal shuttle*
DONE

Offsite

    • Beach shuttle*
    • Theme park shuttle*

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Beach shuttle (surcharge)
  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 1845
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Colonial architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Thin carpet in room

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately ZAR 205 for adults and ZAR 100 for children
  • Airport shuttle service is offered for an extra charge of ZAR 450 per vehicle (one-way, maximum occupancy 4)
  • Cruise ship terminal shuttle, train station pick-up, and train station drop-off service is offered for an extra charge
  • Beach shuttle and theme park shuttle service is offered for an extra charge
  • Credit card charges are subject to an extra charge of 3 percent

Children & extra beds

  • Airport shuttle for children between the ages of 5 and 11 costs ZAR 150.00 (one-way)

Parking

  • Covered self parking costs ZAR 60 per day
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Credit cards accepted: Visa, Mastercard

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Also known as

Royal Durban

Royal Hotel Durban

The Royal Hotel Hotel

The Royal Hotel Durban

The Royal Hotel Hotel Durban

Frequently asked questions

Is there a pool at The Royal Hotel?

Yes, there's an outdoor pool.

Are pets allowed at The Royal Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Royal Hotel?

Yes. Self parking costs ZAR 60 per day. Parking spots may be limited.

Is airport shuttle service offered by The Royal Hotel?

Yes, an airport shuttle is available. The charge is ZAR 450 per vehicle one-way.

What are the check-in and check-out times at The Royal Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11 AM.

Is there an onsite casino at The Royal Hotel?

No, this hotel doesn't have a casino, but Suncoast Casino and Entertainment World (5-min drive) is nearby.

What is there to do at The Royal Hotel and nearby?

Have fun with activities like boat tours, hiking, and kayaking, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services.

Are there restaurants at or near The Royal Hotel?

Yes, there's an onsite restaurant.

What's the area around The Royal Hotel like?

The Royal Hotel is in Durban Central Business District, a short 1-minute walk from Durban City Hall and 4 minutes' walk from Harbour.

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Reviews

The Royal Hotel Reviews

7.4

Good

7.8

Cleanliness

6.8

Location

7.4

Staff & service

7.0

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

I had a great time room was clean and tidy, it is near shops and it is a safe place to visit.
Sibusiso, 1-night trip
Verified

10/10 Exceptional

Great breakfast and rooms are kept clean
VIVIAN, 7-night trip
Verified

10/10 Exceptional

Very good location
THEOPHILUS, 3-night trip
Verified

10/10 Exceptional

For walking around during the day, this might be the best location in Durban. At night, not so much, and there are dodgy parts on the way to the Golden Mile. However the room was great, the breakfast sensational, and the staff could not be kinder and more helpful.
Randall, 2-night trip
Verified

4/10 Fair

No Airconditioning or Openable windows

Beautiful architecturally, however, the rooms do not have air-conditioning or openable windows. Bed was comfortable and linen clean. check in was quick and easy, however, parking is an additional cost and separate to the establishment, so plan for a 5min - 10min to get to your car.
Sergio, 1-night trip
Verified

8/10 Very good

Okay

I liked the big room,and 19th floor was very quiet.Friendly staff who always assist you.Great breakfast and dinner.Iron station is available at 9 and 15th floors. iNo 1. I disliked the fact that the TV channels are controlled at T V room, No 2. the aircon is controlled at 1 place nd if switched on it will be on for the whole hotel,i was disappointed. bcz i could not have the aircon in my room.. No 3 There are no microwaves to warm food in the floors,you must take a lift from 19 th floor to go and warm your food at the ground floor in the coffee shop,i suggest they shoud have the microwaves in the ironing stations which are situated at 6th and 15 th floors
Coffee station
Bed
2 sofas abd a table
Sisikazi Sylvia, 4-night trip
Verified

8/10 Very good

Fine hotel, good people, needs better internet

This is a hotel in the heart of downtown, with a fine staff and sizable, comfortable rooms (perhaps a bit dated). The breakfast has quite a good variety of dishes. The room has a mini-fridge, which is a valuable amenity. This hotel offers excellent value for money. The one big fault of the place lies in the internet. It was usually not reachable in my room, and even when I went to the lobby for a good connection, Windows refused to connect to it because their system uses a long-outdated security protocol. (Android did work, but only in the lobby.) If you're staying downtown, you're probably in Durban for business, not tourism, and an up-to-date functional internet with a decent signal is absolutely essential.
2-night trip
Verified

6/10 Good

The staff was incredible. The breakfast and dinner buffets were very good with lots of options. Biggest issue is that even though it is a non-smoking hotel there is cigarette, cigar, and pot smells coming from the rooms vents even though the circulation is off. I even switched rooms because of the smell into my room, but it really didn't matter even though it was on a different floor from my original room. Thankfully my second room had a window that could open and I was able to keep the room aired out, but it still smelled of smoke. In other hotels the people who smoke in rooms are fined and removed from the hotel. Also, having the exhaust fans pulling air out of the rooms would keep it from circulating through the vent system because my vents were definitely not on. Even bought a fan at Clicks to help cool the room down for comfortable sleeping.
William, 8-night trip
Verified

10/10 Exceptional

Very peaceful. Friendly staff.
Sithembile, 2-night trip
Verified

8/10 Very good

It is always so convenient to stay at the Royal
Magnus, 4-night trip
Verified

10/10 Exceptional

Safe
Racheal, 3-night trip
Verified

10/10 Exceptional

Relaxing and spacious.
Dr. Lindokuhle, 2-night trip
Verified

10/10 Exceptional

Above and beyond great experience , staff is fantastic.
Pedro Manuel Pereira, 8-night trip
Verified

10/10 Exceptional

Beautiful suite, beautiful view

I love staying in old well-kept hotels. The Royal Hotel is a perfect example. I stayed on a high floor facing the harbor. Always something going on out there from a tiny lone sailboat to a whole sailboat race to a tugboat on mysterious course in the wee hours.
John, 1-night trip
Verified

10/10 Exceptional

Hood
Maud, 1-night trip
Verified

6/10 Good

Firstly staff does not take initiative in assisting guests with luggage Building is old and hold a rich history but not maintained or renovated enough to keep the standards of today not luxurious just plain boring hotel with couches that are torn and old The breakfast is not really great not appetising not enough option and very plain.
Dr. Lindokuhle, 3-night trip
Verified

8/10 Very good

Clean rooms and wide selection for breakfast items
Danai, 1-night trip
Verified

2/10 Poor

Hotel of F***** Horror.

Upon arriving at the hotel bookings were not correct but after some time it was resolved. We got to the rooms and their room appears clean but when looking at the curtains or even the carpets it was filthy. The lift buttons are dirty and do not appear to be polished. The service we got was shocking, reception staff does not give a toss about guests, and if things are asked they take their own time or do not get back to you about it. They have hot water issues and when asking about it we were told that they would get back to us, which they never did. When they heard that we knew media personnel they then only offered to find us a room with hot water. The reception staff is the worst I have ever seen or even had to deal with, for the place they are working at it is rather sad. There were even chicken bones laying on the stairways and cockroaches in front and in rooms.
2-night trip
Verified

10/10 Exceptional

Definitely coming back

I don't understand why it's a 3 star cause everything is 5star and the staff is amazing
Sandile, 1-night trip
Verified

8/10 Very good

Vintage style

We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.
3-night trip
Verified

10/10 Exceptional

My family and I had a wonderful time at the Royal. Reception was great; capacious rooms; ample parking; nice breakfast. Overall stay was excellent.
Jeffrey, 1-night trip
Verified

8/10 Very good

The stay was fine but need to look at fixing their furniture in time before guests arrive.
Alice, 5-night trip
Verified

6/10 Good

Dissapointed

It was fair but most amazing was scarcity of drinking water just a mere tap water n i had to complain first before they can cnhange our bedding....they just made the bed without changing sheets ,pillow cases n towels let alone refilling tea/coffee stuff n toiletries in the bathrooms n end up buying toilet paper .... remember we stayed 5 nights there but at after a reguested to speak to the manager everything was taken care of.Remember i syeyed in this hotel in 2015 but this year i dnt know what happened. During breakfast they end up counting food .i wonder why they accomodaye so many guest they cannot afford to feed them breakfast .
Irene, 5-night trip
Verified

4/10 Fair

Pics online deceiving.Pool water was green & disgusting.Room wasn't set up as requested originally.Wifi in the room kept loosing signal.Tv in RM 643 wasn't clear but snowy.Breakfast at the cafe wasn't great.Hotel could do with an upgrade as it's definitely dated. Great location as it's close to transport an good surrounding shops/mall. Restoration definitely required in the city too.
2-night trip
Verified

10/10 Exceptional

Amazing service , most friendly staff,spotless cleaning Royal hotel is our second home We have great time with my partner Keep up on your super service
bonisiwe, 2-night trip