Location is very good to look around sightseeing. Close to major attraction like sultanahmet camii, Ayasophia museum and so on. However, I really disappointed their service. I arrived at hotel very earlier around 8 a.m caused by my flight schedule. I understood it was not able to early check-in. It always depended on hotel. I understood. Also, the manager who helped me for the first time, she told me they weren't sure but they guaranteed 2 p.m check-in.
So, I returned hotel around 1p.m. it was rainy and really cold what i expected. I asked them I can check-in now. But they said 'your room was not ready.' I little bit disappointed because I hope they had a little understanding of it. Also, at that time, others had checked-in. Only I and ine family remained in the robby to wait check-in. When I booked hotel via hotels.com, I mentioned requested early check-in. So, I disappointed that didnt accept my request. But I understand and wait until 2p.m they guaranteed time.
You know what??they knew I keep waiting in the robby but until that still my room didn't be ready. Plus, family who was waiting with me, their room was ready. And they checked-in. Unbelievable!! I complained why they couldn't meet their check-in time, but all manager never told me 'sorry'. Plus, lady manager told me very nervously 'it was just 10 minutes, we will give to you more 10 minutes for check-out'.
Wow, I really got angry her customer service.
I told them I will never stay again this hotel.