You guys at hotels.com really screwed me over.
I got here to chek in and you didnt put a card on file for me. The hotel said i had to pay for my room even though i have recipts and my credit card statement that shows i paid. Your customer service line is pathetic. She couldn't find my reservation even with the itinerary number shown on my receipt in the hotels.com app. You refused to let us speak to a manager. The hotel was great and the lady helping me here was awesome but you guys are terrible
Not sure what kind of fraud your pulling saying you cant find my reservation for this hotel. 8pm after 10 hr drive and i had to rebook the room again paying put of pocket using my travel cash. Yall screwed me
heather
heather ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
4/10 - ๋ณดํต์ด์์
2025๋ 6์ 1์ผ
Pool and hot tub close lady at front desk was rudy room was good but that was IT
Alan
Alan ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 6์ 1์ผ
Jayson
Jayson ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 5์ 30์ผ
Prepaid for room but upon arrival I was charged another $147.29. When I questioned them about it they refunded $a portion of the bill and showed me a copy of the credit back which was issued in a completely different name. There was no manager around to help. Fortunately, by the time I checked out the clerk was able to figure out how to reverse her error and refund the extra charge.
The room was nice, however the window seal was insufficient as the wind created a loud howl in the room. I had to open the window about 3โ which caused the drapes to whip from the wind. I asked for another room but was advised the rooms slll had the same issue.
The internet was down and shortly thereafter the power went out. I booked because I depend on the internet and they advertised that it was included in the room.
Overall, the worst place Iโve ever stayed.
Terry
Terry ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 5์ 28์ผ
Frank
Frank ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 24์ผ
Stephnie
Stephnie ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 23์ผ
Just ok
Ok hotel. The beds were very uncomfortable and the air conditioner kept us up all night because it would switch on and off and was loud so it woke us up when it happened. The light outside was very bright and poured in through spaces around the curtains that just couldn't be maneuvered to block it out. Our room was supposed to sleep 6, but it's can only sleep 5. The pull out couch bed was atrocious and more uncomfortable than the beds and probably only a twin size bed, no way could we fit two kids on that bed unless they were toddlers. But even so, they slept on springs all night and had backaches the next day. The food was ok, pretty runny and bland. Not very impressed
Kendra
Kendra ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 21์ผ
Jake
Jake ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 20์ผ
The property was average for the price. The main problem was the pool was closed for maintenance.
Charlotte
Charlotte ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 19์ผ
We stayed during spring break with 4 kids. The pool and hot tub were closed for maintenance.
Charlotte
Charlotte ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 15์ผ
No poolโฆdisappointed
Booked for the pool use after a long car rideโฆwhen we arrived we were told the pool is down and has been for a while. This should be stated online for booking purposes. We wouldโve chosen a different place to stay for a similar price with the pool amenities!
Tara
Tara ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 15์ผ
Teresa L
Teresa L ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 3์ 13์ผ
Chad
Chad ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 12์ผ
I had stayed here the week before, so knew the rooms were a little shabby, but comfortable and a reasonable price, but my second stay had a lot of issues. The air conditioner didn't work, the shower was leaking a lot and noisy, there was a minimal amount of toilet paper and some men's clothing left in the closet. I only needed a few hours of sleep before heading on my way, so I didn't ask for anything to be remedied, but when I listed the problems when I checked out so they would be aware of the issues, the only response I received was, "Okay". I was expecting at least a "Sorry to hear that, but thank you for letting us know, we'll work on that" I have to make the same trip in two weeks, but will look for a different place to stay.
Karen
Karen ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 10์ผ
After driving 12 hours โฆ we were excited to relax at the pool that was under repair and no where in the web site it alert us very disappointed and the cleanliness wasnโt the best !! Thereโs many choices in Amarillo and I made the worst decision
Carlos
Carlos ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 9์ผ
Andrew
Andrew ๋, 4๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
6/10 - ์ข์์
2025๋ 3์ 9์ผ
Pool was close , some areas need cleaning .. we arrived late around 12:00midnight so maybe thatโs why idk. Other than that good and big rooms for family of 6.
Mariana
Mariana ๋, 1๋ฐ ๊ฐ์กฑ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 8์ผ
Chad
Chad ๋, 1๋ฐ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
2/10 - ๋ณ๋ก์์
2025๋ 3์ 5์ผ
Not too good
We booked this hotel for the pool advertised but it was closed for renovations. That should be updated so people know.
There were fake eyelashes stuck to the head board and hair on the sheets and they yelled of perfume. This room was not very clean and definitely not good for my wife with allergies.
์ค์ ์ด์ฉํ์ ๊ณ ๊ฐ
1๋ฐ ๊ฐ์กฑ ์ฌํ
Hotels.com ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 3์ 4์ผ
amanda
amanda ๋, 5๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
10/10 - ์ต๊ณ ์์
2025๋ 2์ 19์ผ
scott
scott ๋, 1๋ฐ ์ฌํ
Expedia ์ค์ ์ด์ฉ ๊ณ ๊ฐ ํ๊ธฐ
8/10 - ๋งค์ฐ ์ข์์
2025๋ 2์ 19์ผ
All and all a good stay. Room was big and bed was comfortable. Breakfast was good. The gym is nice. However when I got there to check in since I am from the same town I had to pay 100.00 cash deposit not on my credit card but had to go get cash and had to leave to go find a atm to withdraw. They said it was hotel policy and I went back into the hotel details and it didnโt specify having to pay cash. Donโt quite understand this policy but I guess they have their reasons. I did get that cash deposit back when checking out. Also the indoor pool and hot tub were not in service which was why I picked this hotel was for the indoor pool and hot tub. I mean other then that I liked my stay.