4/10
Arrived and room my room a double bed was giving to another guess with the same name. I knew the other guess and was asked to call and switch rooms since the room they gave was a king. I explained it was 9 pm and the other guess was already asleep and they were a couple with double beds and I was traveling with wife and a teenager. Teenager had to sleep on a roll away.
Front desk needs to pay better attention to the names. Reservations had Jr and Sr. Will never stay here again.
Front desk needs more training on customer relations ie soft skills and help resolve issues and responsibilities. They need to own up to the mistake. If they would have done that they probably would have had a better review.
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