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Great Stay

Amazing stay at this hotel, Very easy check-in, and lovely staff! Thank You

Shabbir, 1박 출장, 2021년 3월 20일

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Close to airport, friendly staff

The room was nice, a little dusty in higher places but that didn't bother me too much. The pool, jacuzzi, sauna and steam room are all shared with gold's gym. Steam room and sauna are in gender specific change rooms so if you're in a opposite sex couple, you'll have to separate. Didn't matter much as these weren't open(along with jacuzzi) in early Oct, when we stayed. Overall, it was just what we needed and I'm sure once all the amenities are back up and running it would be even better!

Janae, 1박 여행, 2020년 10월 9일

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Good experience

The experience was great, the hotel is clean and stuff are really helpful

Johanna Esther, 2박 여행, 2020년 10월 9일

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Moraks Stay

A good experience but the car park is too tight.

MORAKINYO, 3박 가족 여행, 2020년 3월 11일

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The staff is not only knowledgeable but friendly and very giving of their time to help. The entire time we were there we leaned on them to provide local information to help maximize our time. They were wonderful!!!!

6박 로맨틱 여행, 2020년 3월 7일

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Nice hotel with fantastic leisure facilities. When booking, you need to make it clear that I.D. is required when checking-in.

1박 여행, 2020년 2월 25일

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I am extremely disappointed with my most recent stay. The fire alarm went off just before midnight. I am concerned with the lack of safety provided. I am a regular at this hotel but feel on this occasion it was not enjoyable. Very disappointed

1박 로맨틱 여행, 2020년 2월 14일

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SHOCKINGLY DISSAPOINTING

JUST TO SET THE SCENE, FOLOWING THE DETAILS AND PHOTOS ON HOTELS.COM. I BOOKED THIS HOTEL AS A SURPRISE FOR VALENTINES FOR MY WIFE. A RELAXING SPA DAY, DINNER AND STAY. ON ARRIVAL IN THE CAR PARK, I WAS CONFRONTED BY A VERY DODGY CHARACTER... HE LOOKED LIKE HE JUST ROBBED THE LOCAL TESCOS AND WAS. SORTING OUT HIS LOOT IN-BETWEEN TWO CARS. DECENT CHECK IN BY NICE N FRIENDLY STAFF, ON WAY UP TO THE 2ND FLOOR IN A MINUTE LIFT, CAME OUT IN THE CORRIDOR WHERE THE CORRIDORS LOOKED AND SMELT LIKE A HOSTEL, THE DOORS LOOKED LIKE THEY HAD BEEN SMASHED DOWN A COUPLE OF TIMES. THE ROOM WAS PROBABLY HALF THE SIZE OF THE ONES IN THE PHOTOS, CLEAN BUT THE DECOR HAD SEEN BETTER DAYS, THE SILICONE WIDTH IN THE SHOWER HAD GOT VERY WIDE, ALWAYS AN INDICATION OF DISREPAIR. DOWN TO THE POOL, WELL I WAS SOOOO DISSAPOINTED THAT MY WIFE THOUGHT I HAD A STROKE, NO SPACE AROUND THE POOL, NO BEDS, JUST 4 PLASTIC GARDEN CHAIRS BY THE TUB, THE TUB WAS FALLING APPART, MOSAIC TILES IN ABSOLUTE TATTERS (PATCHED SHODICALLY) LOOKED AN ABSOLUTE MESS, ONCE IN THE TUB, WE SLIDED ABOUT DUE TO UNCLEAN GRUNGY SURFACE, THE ALTERNATIVE SAUNA AND STEAM ROOMS ARE IN THE RESPECTIVE CHANGING ROOMS SO COULDN'T SHARE TOGETHER WITH MY BETTER HALF. NEVERTHELESS TO STAY, WE DIDN'T RELAX AND CAME AWAY SO SO DISAPPOINTED. I COULDN'T RISK ATTENDING THE RESTAURANT, DEFINITELY WOULD NOT MEET EXPECTATIONS.... THIS HOTEL MIGHT HAVE BEEN 4* 20 YEARS AGO BUT NOT NOW, THE ADVERTS FOR THIS HOTEL HAS BEEN MISREPRESENTATION !!!

Haldun, 1박 여행, 2020년 2월 13일

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Excellent

Excellent. Good customer service at check in and check out. Room was out of this world.

Matthew, 1박 여행, 2020년 2월 10일

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Poor experience

I took my sister overnight for a birthday treat.when we went into the restaurant, there was nobody available we waited around 10 minutes and had to go to the reception to get a member of staff. We ordered the Artisan bread for starter and when it came out it was French stick? My sister ordered the chicken pad Thai, and when that arrived it had a fried egg on top which was not what we were expecting. She also ordered a side of chips which never arrived. We were unable to ask where they were as again there was nobody in the restaurant. At the end of our main course I told the server the chips hadn’t arrived and we were offered complimentary chips, however we already finished our meal. We ordered pudding my sister ordered the banana brownie. When it arrived it was burnt so badly I could smell it across the table and she was unable to get a spoon into the Brownie at all. She asked for a different pudding and we were told the only choices were rice pudding and ice cream. We were the first customers in there that night and found it difficult to believe they had run out of put it. The server went and checked again and came back and said and we have Christmas pudding as well but nothing else. My sister asked them to check to see if I had Apple crumble, And they did. I asked for some money off the bill because of all the problems we have at the meal.The price of the Artisan bread was taken off the meal which was approximately £5.

Alison, 1박 가족 여행, 2020년 1월 19일

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